Thinking about satellite radio? Stay away from Sirius! It has been the absolute worst consumer experience of my life. Something as simple as a power cord breaking turned into a years worth of expense and heartache!

I attempted to replace the broken power cord to the satellite radio at retail stores such as Radio Shack, but no one carried anything that was compatible. I spoke with Sirius customer service about this and explained that I had been without service for several months and trying to replace the power cord (meanwhile I had already paid for the service I had not been receiving). The explained they would be happy to provide me with a free power cord but they were out of stock and I would need to call back in a few days. I continued to call back (each time holding for excessive amounts of time) and they never had the cord in stock. A little irritated by this time, I asked for my membership to be cancelled. To stop me from cancelling, they offered to keep both radios (my broken one and my husbands) turned on for a very discounted price if I paid up front for 4 months, while one customer service representative told me I might try Best Buy for the power cord. I agreed.

Best Buy informed me they do not carry them and that I should contact Sirius. (Ughhhh!)

I called Sirrius to ask again to cancel my membership and to maybe reimburse me for all the unused service I had paid for. The only thing they would offer me is a discount on a new radio. They said there was nothing else they could do and that I just had to wait for my service to run out at the end of the 4 months. Fine, I give up.

When four months was up, there was a new unauthorized $75.66 charge on my credit card. When I called to find out what was going on, I was informed that it was the charge for my service and that my service had never been cancelled! After about three representatives, I finally convinced someone that I HAD cancelled my service and they agreed to credit my card. They explained that it would take up to 10 days to show up!

After about 2 weeks I still had not seen the credit. I called back and the representative explained that whoever I spoke to previously, credited my Sirrius account, not my card, and that it should have only taken 5 days. He assured me that I will receive my credit within 5 days. I am still waiting

As of right now I am out about a years worth of satellite radio services, an additional $75.66, and COUNTLESS hours of precious time spent debating on the phone.

My question is, are there really this many incompetent people working for Sirius or are they trained to be evasive, manipulative, and misleading? It is one thing to try and keep your customers, but it is a whole other story to lie to them about time periods, availability of products, and membership agreements, and most of all, it is illegal to charge someones credit card after they have requested that you CLOSE THEIR ACCOUNT!

Just a warning for anyone out there, I am so upset after dealing with Sirius, it is not even worth having Satellite radio if this is what you have to deal with (and as you can see, I put up with a lot before I even took steps to complain!).

I have purchased a few vehicles from the same salesman and dealership so this transaction was done over the phone and truck was delivered. 2 months later I get a letter from Sirius with an account number. I call to find out I had a free 12 month subscription. So I start it up and they will only give me the remaining 10 months instead of 12.

I have used the free trial internet radio a few times and liked it so I call today and ask about price and was told I also had free internet the whole year. (which now ends in 2 1/2 weeks) She gave me my name and password and said it was on all papers they send me. I called them from the recent letter with only account # and ESN# listed, no name and pass. She transfers me to another dept. I let them know I'm not happy that I have 2 services now that I have not been able to take full advantage of. This second person puts me on hold to talk to a higher up. She comes back with nothing we can do but I will transfer you to them if you want. Yes send me to person #3 which you would think would provide some service.

I ask her if I can have the 2 missing months and the internet subscription I never used. I said she can look up the info and see I have not used it. Nothing we can do she says. Maybe I can talk to the dealership and they can call her to work something out. WTF?

This service was paid for by the dealership and heaven forbid they honor it. It does not cost them anything because they already got paid. Very bad customer service are not interested in helping. Why would I ever come back and pay for this service in the future if they can't honor their free commitments? Won't happen.

I'm an "over the road" truck driver and have been a subscriber to sirius satellite radio for several years now.
On thursday, june 19, 2008, i was listening to classic rewind, {channel 15} when after a song had ended, the disc jockey comes on air and starts bashing our president. If I want to hear this kind of left wing dribble from a college kool-aid drinker, I'll visit the sirius left channel.

I've since put a block on the "classic rewind" channel. this dj punk who thought he was pandering to old closet-communist hippies, really pissed me off. This "incident" took place aprox. 1240 pm on 6/19/08 THE ONE MAIN PROBLEM I HAVE WITH SIRIUS IS THAT YOU CANNOT GET A HOLD OF ANYONE WHEN IT COMES TO COMPLAINTS ABOUT PROGRAMMING, BUT THEY'LL DAM SURE SEND YOU TO THEIR BILLING DEPARTMENT.

Won't give out rebates. Posted one back in November of 2006 for $50 REBATE when you purchase a sportster radio and activation. When I contacted them they said they never received it and told me to resubmit it. Since I didn't make a photo copy of the receipt I figured it was my stupidity, even though I purchased it from them directly. Now I sent them a new rebate for a free sportster radio and an additional rebate for the purchase of a boom box. The rebate total to $200, and I made sure I followed this one perfectly. I did it online this time and sent it out. And I still haven't received my rebates, and they told me they didn't receive it on the phone. So this time I was prepared and sent them the email photo copy of the receipt and bar codes. They then told me they couldn't except it and it has to be refilled and redone. So I asked them for the past rebate forms and I will refill them out again, and have been getting the run around from debbie from [email protected].

This has just been one headache after another with them, and I just want them to give me the rebates I'm entitled to!