Incident 1 : Poor Customer Service Operator
A Customer service operator called during dinner time, rushed us to recontract our boardband service, when i request for more time to look through the internet for more information, the customer service operator gave a take it or leave it attitude, rushed through the conversation then suddenly hang up the phone . Really felt angry that moment .

Incident 2 :Felt demoted to second class user, despite loyalty and prompt payment

After exploring through singtel.com, found that new user had a extra wireless modem included in their package but thoese who recontract won't have the modem . When asking for upgrading my package to 15Mbps at $47.90 but would like a cut price as the Mobile boardband service is at no use to me, customer service officer from singtel say it is a "FREE" service in the package .

Incident 3 : Trying to confuse customer with similar advertisement and advertisement that is not clear .

Firstly the advertisement has the "FREE" word and "Come with", if the service is free why don't you put all the service under FREE ?If i never see probably i would had mistaken the new customer and recontract advertisement is the same .

Incident 4:When asked to be directed to supervisor/manager level in singtel for explanation, but still customer service officer replying email in every 3 working days manner .

Overall : Felt threaten and almost being scam by the phone operator giving a take it or leave it attitude and did not even mention about the wireless modem not included .Why have a sales department when they are not attending sales but customer service office are doing it . Why have a marketing department when advertisement is designed to scam customer to leave a bad remark . Treating loyal customer like a bucket of dirty water, eagerly trying to throw you out instead of recycling.When ask to speak to a supervisor, no one dare to speak of behalf of the company . Then why be a supervisor ?

Heard singtel is owned by some government sector ( source from some forum) is that why singtel is so arrogant because have backings from government ?