I purchased a sprint aircard from off base in September of 09 but the aircard didn't recieve any signal in the barracks or "rooms" of the post. I took it back within the 14 days but the sales preferred I tried out the new 4g aircard that had came out.

Needless to say that due to a program built into my laptop I couldn't use the device so it was immediately retunred to the store... I wanted nothing to do with the company after that! I recieved a full refund 2 months later but in April of 2010 outta nowhere $225 was taken out of my account from the company for not returning the merchandise WTF?!? When they realize I returned it after numerous calls to the company and threatning to sue, They suddenly "found" in the system where it was returned and yet it's May of 2010 and Im STILL waiting on my money and getting told the same thing! It'll take 3-5 business days... They mean 3-5 WEEKS.

On May 19th, 2008 my wife and I made the mistake of walking into the Greenbrier Mall, in Chesapeake, VA. looking for new phones and service. We stopped at several stores, but ended up stopping last at the Simply Wireless Kiosk. After their sales pitch, we thought we were getting a good deal. We felt confident in the fact that they offered the 14 Day buyers remorse period and decided to buy from them.

We bought 2 phones on what was supposed to be a family plan, one was a Blackberry and the other was a Motorola. We spent approximately $315.00 on the phones after rebates and agreed to 1000 minutes a month, my faves 10 and unlimited nights and weekends with a T-Mobile service plan for $96.46 a month.

After day 2 of having the phones, my wife and i decided to add Mobile to Mobile to the lines so we called T-Mobile to do so. When we did this, we found out that our actual monthly bill was somewhere around $135 a month, not the 96.46 a month that we were sold on. If we would have added the Mobile to Mobile, it would have been about $150 a month. T-Mobile refused to honor what Simply Wireless sold us so we decided to take Simply Wireless up on their 14 day Guarantee, since we still have 11 days left, right?

So, day 3, May 22nd 2008, we take the phones back, claiming the problem with the payment, they could not correct the payment issue, so we asked for cancelation and refund of the $315.00 that we paid. That money was refunded and the phones were supposed to be turned off and service canceled. Good to go right? WRONG!!

1 month later, we received a bill for service from T-mobile. We called them and explained the service had been canceled within the 14 days, they were supposed to have corrected the issue then. The following month, we receive another bill for service, we called again and explained the circumstances again, supposed to have been corrected. This time, it appears to have been corrected, because out of the blue, Simply Wireless charges my debit card for $350.00 for a cancelation fee that they put a hold on my debit card for when we originally bought the phones. This hold by the way, was supposed to have been removed when i brought in the phones for cancelation.

Well we find out that someone from Simply Wireless has kept our lines open, instead of canceling service. There were even calls made on the line to numbers i have never even seen before, days after we canceled. So, Simply Wireless did not cancel it when we brought them in. It appears to have actually been canceled the last time we spoke to T-Mobile.

So when we called Simply Wireless, they refused to refund the cash, siting a breach of contract on my behalf. When, in actuallity, they did not honor the 14 day gaurantee. I was well with in the time frame and have bank statements to prove it. I've had no phones from this company since May 22nd, 2008, when it was supposed to have been canceled.

From what i am reading from others on the net is, this appears to be a common practice for Simply Wireless. And this should not be allowed to continue. On top of that, when we did talk to Simply Wireless HQ's about this, they were so rude and uncompassionate, that they literally had my wife in tears, nearly having an anxiety attack. When my wife asked them, "How am I supposed to get diapers and formula for our new born if you refuse to refund this mistake on YOUR part", the representitive responded, "Not my problem maam".

So, I refuse to just lay down and take this. I'm a service member and we heavily rely on my paycheck to survive week to week. I started with my bank's fraud department, next was here, next will be the FTC, followed by the BBB and Small Claims.