Simmons Mattress
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Category: Home & Garden
Contact Information Pennsylvania, United States
Phone number: 1-800-755-7378
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Simmons Mattress Reviews
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July 10, 2008
What good is the warranty
We bought a queen size Simmons mattress in 2005. The sales person said the mattress has a 10 year warranty. I asked what was covered? He said well if the mattress fails the company will honor it. I said, "the most important thing to me was that I don't want to pay $1300 for a mattress and I am still rolling into my husband when he lays down". Needless to say, in 2006 the mattress started to fail. I couldn't take it anymore. For a year my husband slept at the foot of the bed and I at the head. We called the company in 2007, someone came out and noted that there was a depression of an inch and a half. The company called us back to say they couldn't honor the warranty because there was a small stain on the mattress. I hadn't noticed the stain. I remember I spilled soda on the mattress a couple days before and forgot about it. They said I should have brought a mattress cover from them to protect the mattress. I keep a mattress cover on my mattress but it had to be from their company or they would honor the warranty. I think it is a shame to pay so much money for a mattress and you don't get the quality you pay for. Every time I buy new products I always feel violated, like I was legally robbed of my hard earned money.
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