Ref. Sify User ID: manisha184

I have been a Sify Broadband user for last few months. 2 days ago the Sify agent ( M/s. Creative Broadband) informed that our monthly tenure is getting expired and we need to renew our account. As such, we paid him the monthly charges for renewal against which he issued a receipt. The very next day while logging I got the message to renew my account. I called the agent to check the error and got the advice to talk to Sify customer care as its not their job/duty. We have been trying to call customer care for hours now but no one is taking the call. Finally we spoke to the agency once again and got to know that our account has to be renewed again due to extra downloading which is NOT POSSIBLE at all as we had been using net for so long much more than we used in the last 2 days.

We would request to look into the matter immediately and solve the problem. Kindly note that we already have two other Sify connections and are planning to add another three connections shortly. Contingent on Sify's proper response and support we shall continue with Sify's services else we will be constrained to opt for alternative service provider.

Manisha

98109 32060

* Agency details: 91 124 3260812

Creative Broadband - Sunil Basoya (owner)

I am very surprised to see that a sify account renewal takes approx. 3 days or more to get activated. The online renewal service (cash payment option wherein the franchisee comes and collects the payment in a span of 3 days) does not work making the online renewal system useless. The customer service in the renewal section does not know what is happening and hence cannot service the person efficiently.

Sify being the largest Internet Service Provider in mumbai should be more efficient in renewal process as this problem occurs every time (had faced similar problems while renewing the last time). SIfy should look into the matter on priority basis as this must be happening to other Sify home users also.

The franchisee in the end activates the Internet at around 10:00 pm - 11:00 pm and the day then ends at 12:00 am which means 1 day just gets wasted and you get only 2 – 3 hours on the first day. Is this a strategy of sify...

I had taken account for 3 months out of that i have used for only one month because i ma out of station after one month. And i lost my two month service. I complain this to customer care for many times, every time they told someone will contact me. Now i am not able to renew my account. I complained it on phone 2-3 times i complaint it online for 2 times and have passed one week still no one had contact me. Very poor service!

Following is the complaint logged on on Sify Broadband site. The complaint is closed by Sify without attending. They say that they are not responsible for the commitments of their sales representatives. This shows that Sify is only interested in selling connection but does not bother to attend customer complaints.

Re: Sify Broadband

I am a Sify broadband user with user id “sanjaysdighe” using your network for last two months. Your sales representative Mahesh – mobile no 9850732987 sold the connection to me @ Rs 410 per month & installation charges of Rs 1500.

It worked on well for two months, however for this month’s renewal the cable operator, Mr Dsouza – mobile no 9867354039 is demanding Rs 510. On my refusal to pay this additional Rs 100, he says that he is not responsible for what has been committed by Sify representative and if I have any problem I should take up directly with Sify. On my asking the refund of Rs 1500, he has offered me alternative connection of your competitor.

This clearly shows cheating of customers to sell the connections and it appears that Sify has no control on their so called representatives or Sify is supporting these fraud practices. I even registered a complaint on your customer care number. The complaint number given to me is 4779179.

Note that such incidences are spoiling the name of Sify in the market and it is assumed and understood that Sify is supporting such fraud practices to sell the connections. You representative Mahesh is not even lifting the mobile on my calling.

I expect an inquiry and action in this matter and a feedback of this. Also I want to have my Rs 1500 refunded as these have been taken from me by giving false information & commitment.

Yours truly,
Sanjay Dighe