I am using sify broadband connection. Last thrusday (23rd August) when I was using my laptop, suddenly there were sparks and my laptop got burnt. When I try to get it repaired from a Service Centre, they told me that it happend because of high voltage through Sify Broadband cable. I was lucky that I was at little bit distance at that time and I was not having my laptop on my lap. Otherwise I would have been hurt and defeinitely get electrified even.

Now, I have to pay a hefty amount to get my laptop repaired. But that is not the thing that botehrs me, rather the safety issue is important to me. There are thousands of people who are using Sify braodband service. I think they should be aware of this as well.

I had purchased a Sify broadband connection on the 28th of April for which I had paid 1700 Rs. (1000 Rs. registration charges and 700 Rs. package charges for a month). The sales executive promised me that the connection would be activated the same evening. However, the sales executive did not turn up till 10 pm in the night. When he did turn up, he gave me a free connection for 7 days and said that the connection pack that I had paid for would be activated in a couple of days. I was fine with the idea. However, post 2 days there was no update on my account with Sify. I called up their Customer Service number on the 4th of May and the guy on the line informed me that my account would be renewed within 24 hours. However, there was no renewal done on my account post 24 hours. I gave the customer service guys a call back again and the same thing was repeated, stating that the account would be renewed in 24 hours. I called them again today and was promised a call back by their manager within an hour. After 3 hours of waiting for a call back, when I contacted them again, I got a chance to speak with their Floor Supervisor named Habib. She said that she would be unable to provide me with information on refund as I wanted to discontinue my account. All in all, a very frustrated customer, who does not even want a refund of the 1700 Rs. now! Really fed up with the appalling Customer Service, or should I say non-Service.

I am in Pune. took Sify broadband connection. i ll advice plz dont take sify connection because:
1) they don't have online renewal facility.
2) local pune provider is giving very slow service. they will take one week to resolve any issue.

Hi,

My account id is sonal_18. I took Sify Broadband on 16th of June 2009 and had terrible problems thereafter.

My connection used to get disconnected every 2 days and the reason i got was connectivity error because the

franchisee people didn't connect it properly.

Ultimately on 30th of June 2009 i got my connection disconnected for 4th time which never returned before 4th of

July for which i was promised extra time on broadband (never ever given).

The most harrasing part is:
1. I never got any refunds or extra hours.
2. I had to call 1000 times to Sify and Franchisee and Sify people used to come during my office hours and say you

are not in home how will we check?
3. When asked to come at 6, very adamant and used to say working hours till 5 pm only.
4. One day i had to stay at home for them the whole day waiting till 5 pm and then they arrived at 8 in the evening

(after wasting my whole day) and restored my connection and even took a sign that it was my fault that i don't stay

at home during afternoon so my connection is restored after 4 days. What the hell man!!!
5. The franchisee never picked up phone after 5 pm so no use of calling them after repeated disconnections.
6. Call sify and they say will be solved within 24 hours which never happens as i explained.

Atlast i asked for a refund and i was given the reply there is no refund of installation.

I lost Rs. 520 (fee monthly), Rs. 100 (line maintenance), Rs. 500 installation. All in all Rs. 1120 lost.

Ultimately i took Airtel Broadband and i am very happy with their service.

The Franschise of Sify i am talking is at Jwala heri, Lamba Complex. People involved from their side:
Sanjay:9212979764, Kamal:9250924362, Mr. Vijay from Sify:9711683301, 9312041961 and Mr. Amit from Sify:9871778008.

These people should be booked for Fraud before some other person is duped of his hard earned money.

BEWARE OF SIFY AND NEVER TAKE THEIR SERVICES.

Regards,
Sonal Sinha

Sify is pretty much the worst network provider in india...the only thing that sustained Sify was DC++ Lan connectivity and now those cockroaches have blocked DC++...well i think Sify has crossed a really thin line...