After suffering about a year from a real lemon of a design ShopVac that kept losing casters, and every section of wand coming apart CONSTANTLY and also the hose pulling right out of the unit without any trouble at all, I emailed then phoned the company. They were nice enough to send a prepaid shipping label to return the unit for inspection. Their design engineer would only offer to replace casters citing that it was obvious the unit had been used alot. That was never an issue. Of course I used it! It was all I had! They never once commented on all the duct tape residue. It was the only thing that held the thing together. As it was, the casters on it were from the previous unit which worked like a champ with no problem whatsoever. Bad enough they won't stand by their product, but to have the young lady TWICE call me to over and over and OVER say "But m'am, it didn't fall apart for me.", "But it didn't happen when we used it." thus calling me a lair, was over the top. There was NO EXCUSE for that hundred dollar piece of plastic to not hold up under normal wear even during the first few months. Though I have already purchased another ShopVac, I do not recommend their products to anyone because of the poor customer service, the absolutely unprofessional attitude of their service rep and the downright rudeness of the girl. Sadly, this is the first time in my life when I was dissappointed in an American made product. But not nearly as disappointed as I was in the total lack of customer care. News flash for ShopVac: The customer is ALWAYS right. Remember?