I purchased a Tiffany-style table lamp which is made of plastic instead of cut glass. I called on May 3 and no one answered at Customer Service. I was hung up on several times by people claiming to be supervisors at the order-taking area; no one would help by involving a Manager to find out if customer service was open. It was closed, but we kept being told that it was open -- but no one had any concern about finding a real person's number and calling to check. We wasted 2 1/2 hours in this endeavor.

Finally I reached "Daniel", PAL 6844, who said he would contact Customer Service but never did. He also said he would send me an e-mail but never did. Perhaps he believed he would and was told otherwise offline; more likely, this is policy at Shop NBC, placate the customer to get them off the phone, then forget any promise(s) you may have made.

I called again May 5 and was told that "there is a coating on the glass that makes it seem like plastic." I kid you not. A coating that makes plastic sound like glass when you tap it. A coating that makes glass light and easy to pick up like plastic. Yes, I was told, I am mistaken, this is glass. So what if there is no strain in picking up a large 16" diameter cut glass shade? It's glass, they'll tell you.

Returns?

They said that the clock started ticking on the 30 day window to return it when I ordered the lamp, not when I received it (which was April 7). Even though there is obvious fraud regarding the merchandise, that was not a circumstance under which they would make an exception. No, I am stuck with the lamp. Their concern that I received phony merchandise was exactly zero.

Zero.

They said if it's plastic, prove it. Go to a dealer, have them test it, tell us what test(s) were used, and sign a statement on their letterhead. Oh, they are ready for these calls. This request for proof is already scripted. People won't cart delicate lead-soldered items to a city (or across town) and pay to test their lamps when they know it's plastic, they will just give up. Their phone reps are aggressive and obviously accustomed to hearing about such commonplace experiences by their customers. They are well-trained to go toe to toe with them and do not make an effort to help; but they do go to great verbal lengths to claim they are making great efforts to be helpful. It's a joke.

The customer is always right? I believe their philosophy is 'there are plenty of potential customers out there to be duped, and we will find them.' I don't intend to be one of them, not by any stretch. Plastic is plastic. Avoid this lamp.

We purchased a flat screen TV from shopnbc, setting up a "flexpay/creditcard" account with them. the limit on the card covered one payment per month. TV was delivered. from day one had trouble with the sound and constant rebooting of digital cable. We immediately contacted shopnbc about the possible defect with the TV. at this point, they were helpful. we also told the "customer service" person that we may send the TV back if not satisfied. they gave us authorization to have a local toshiba tech t0 make a house call.

In the meantime, we received a notice from shopnbc that our new "credit card" from shopnbc was DENIED because we never called to activate it. we stated we would not make a single payment until the TV actually worked. The problem was with our AT&T digital cable, got the TV problem all straightened out, and were, and still are, happy with the television.

BUT... while all this was going on, we started our battle with shopnbc to pay for the TV. several different reps called at several different times demanding several different amounts of payments due "immediately". trying to figure out what was going on with the flexpay, and getting them to actually send a statement showing the status of the account was a huge exercise in frustration and futility.

All this took place within a 2 WEEK PERIOD. then the numerous rude harassing phone calls began from a mystery collections agency, CPC, began. Shopnbc sold our "delinquent" account after only 2 weeks!!! During these 2 weeks, we tried several times to arrange payments like we agreed to at the time of sale. This CPC i called Mysterious" because they refuse to send a statement/invoice, have no address, and only will communicate by phone and fax. any out there think this is NOT shady? We are still dealing with this... shopnbc dead ends us every time we call, and refuse to give us any information about this CPC, this so-called "collections agency" that has all the earmarks of a scam from overseas.

Hell will freeze over before i by so much as an apple from shopnbc, and i tell everyone i know about it.

I purchased a tv from shop nbc when i received it was defective. I was told i will receive instructions in the mail on how to return the product. When i called Shop NBC to confirm the instruction i was giving different instruction to use a shipping company i was not familiar with netless to say 2months later my tv is sitting in the shippers warehouse in MN. Shop nbc says although i was giving the wrong information i should of follow the instruction that was mail to me. Now i have $500 storage fees And $400 shipping fees. I contacted everyone BBB DCA FTC and nothing. I even tried to go to small claims court but i cant file because they are in another state. This is such a sad story, who was it that said the customer is always right? I guess big company with large budgets can afford to take advantage of little people like me. I just want them to pay for the fees occurred due to their representative's mistake! But i guess i am on my own. So buyer beware, go to a reputable store and make any big purchases.