Customer service does do anything except reply with a standard pre typed answer. So they really don't even look into the particular situation. They do not care if you even get your order. there attitude is if they mail it out and you never receive it it is not there fault and you are just out of luck. But maybe just maybe if you wait long enough it might eventually show up but in the mean time to bad tough luck you are out and we are laughing all the way to the bank. Buy from Amazon at least they seem to care.