If you return shipments to SHEER COVER, be sure to get confirmation. They just turned me over to a COLLECTION AGENCY even though I HAVE PROOF via a phone call with the account specialist that they got my package back. warehouse.

I got a shipment in last December, closed my my account in January 2009. I had hubby mail the package back in March.

I have never gotten any bills about this shipment.

Just got a phone call from an abusive collection agency telling me Guthy-Renker Corporation - SHEER COVER turned me over because I had an outstanding bill of 97.00.

I was flabbergasted! I told her I had sent it back unopened and would not pay for it. She said I still had to pay. I told her I would never pay the bill. She hung up on me.

I called SHEER COVER immediately at 800-506-6281 and spoke with a women with such a stong SPANISH accent, I could not understand her. Because of the language barrier, I asked to speak with a supervisor. She hung up on me.

I called back and talked with WALT. He said my package WAS RECIEVED on March 27th but I'd still have to pay!!! He said because they recieved it outside the return policy date.

I disputed this. I said you got it back, unopened in good condition which he agreed with. He would NOT take this off my record. I told him if he could not do it to transfer me to a supervisor.

I then spoke with KATHY, an Accounts Specialist. She confirmed they got the package back on March 27th. She also said "supposedly" I had been sent 5 bills from December 12 when it was shipped. I told her I had never gotten a single bill.

I am astounded. I closed my account in January, sent back the package inopened and never got a single bill from this company. BLAM-O, I get a nasty collection agency call from 866-281-4135 and this is the first I've heard of this.

They got the package back UNOPENED and they can just ship it off right now to someone else. This is LOUSY CUSTOMER SERVICE. You'd think they would cut me slack. This is LOUSY.

I don't even have a jobbut that is NOT the point. They got it back, they can send it to another customer and I feel I've been ripped off. They keep the make up and I pay for what?? Thin air? I don't need the stuff.

This company has NO COMPASSION. Do not EVER buy anything from Guthy-Renker Corporation - SHEER COVER. Take it from me.

I called after reviewing an ad on TV and paid (£35.90)for Sheer Cover on Feb. 07 '09 - the money transaction I must add was instantenously taken out of my account within 2/3 working days - was asked to upgrade and I told them, being my first order, I would like to see how it goes and then get on to the upgraded package - which I had every intention of doing but am so pleased I waited - I was told at the time of the order I should receive the package between 5-7 days - not having received it, I called after 7 days and was told it takes 10 working days, I called after 10 days and was told it could take up to 28 days - I sadly just called (March 9 '09) and asked for a refund - I was told it could take 5 days to receive the refund - this is appalling - how could they take money, hold it for 28+ days and then, merely refund it - this smells fishy - 2/3 days to take the money, never received the goods and 5 days to receive a refund - is this a scam - it sure feels like one!! Look forward to hearing back from Sheer Cover and other people who I am sure must be in the same boat.

So there I was one evening at 3 AM watching infomercials (never going to do it again as it apprehends my judgement) and after this 60 minute infomercial I was convinced that Sheer Cover is the only thing in existance that would make me appear to have flawless skin. So I called in and ordered the product.

I ordered the RUSH delivery, which was an additional $10 or so, so that it would arrive within a few days. I didn't get for 3 weeks AND I was still charged for the RUSH delivery. I wasn't too upset over that so I let it slide.

I hurried inside my house like a little girl, so excited to test my new, pretty make up. After carefully following all of the instructions, I looked in the mirror and I've never been more displeased. For starters, the pores on my face felt like they were being suffocated! The powder is VERY cakey and I ended up looking like a hideous pageant reject. Needless to say, I felt utterly stupid for actually falling for the ad. I picked up the letter to find the number to call back (which includes, in very small print, an agreement between you and Guthy Renker that a new shipment will arrive and charge you $60 within 30 or so days) and MAN! The girl on the line was acting as though I had just ran over her pet dog! "WHY would you want to return this marvelous product?" "(ahem) you probably didn't follow the instructions correctly." "how about you try this out a couple of more times and see how you like it?" UH, NO!!! I wouldn't want to subject myself, my skin, or my mirror to that humilition again.

Then she didn't give me an exact date on when I needed to return it. "30 days from when you received it."
Right, but I was away on a trip so I don't know which day it arrived, exactly. "30 days from when you received it." UGH!! So I sent it back the next day and hopefully, HOPEFULLY, I don't receive another withdrawl from my account. If that does happen, I can assure anyone who is reading this and all of the complacent reps at Guthy Renker that I will RAISE HELL.

I am a victim of fraud someone stole my debit card number and used it to order sheer cover. Now the bank and sheer cover want to point fingers. One phone call to sheer cover and they say they are crediting my acct back for the product to which I didn't order or receive, and what about my $ 212.00 in overdraft fees I asked? Well you will have to fax a whole lotta crap and they will call you back, we cannot give you a number for them nor can we transfer your call to them or anyone higher than we are. BS I will be calling right back and using the color of my authority as a police officer to get someone on the phone I bet ya. Ladies beware... I didn't even order the stuff and look at all the problems I am having... UUGGHHH!

This product was purchased by my mother for me as a gift. She paid in full--and has provided bak statements to Sheer Cover to shoe that she was even overcharged--but continues to receive bills. I have also received bills, though I have never placed an order (they had my name as the shipping address).

I called and explained that 1) I did not order, and 2) the account had been paid, bu they refuse to remove my name. I have now received a letter from a collection agency!

I guess beware!