I've been a customer for almost a year, and everything was great, I was receiving product, loved my makeup, then in mid summer is where everything started to go wrong with delivery, and other issues. I moved to on post housing, and called customer service gave them my new address and thats where my problem began. A shipment had been sent out to my old address and I was expecting it to come to my house since I did call in and give them my new address. Waited nothing came in so I called CS and they told me it went to the other address so since I was going to have to wait another 2 weeks for it to come to me the agent went ahead and was going to give me back my refund and send me another shipment to my correct address. Thinking it was going to go straight to my bank account, never happened. So I waited nothing, so I called and spoke to another agent and she said I had to sign an affidavit to clear that I didn't receive the first product. Then she looked at my account and said that I owed money and I told her how could that be if I had already started paying for the product and I was told that I was going to get refunded for it instead. So I told her that I wasn't going to pay for something that I had already been told I was going to get a refund for. So she canceled my credit card. Thought we had fixed that situation and I was told I would be getting a refund after I signed the affidavit. Waited for it to come in and nothing. So I called and spoke with another agent (Lori) on Oct 19 and we stayed on the phone for about an hour trying to figure out the notes put on my account, she figured it out and told me I should be getting a refund sometime in Nov. Waited again nothing. Now I'm getting furious, cuz it seems like none of the agents know what they are doing, no one calls back like they say, and I'm already frustrated with this and to top it off my husband is deploying this month. Kept calling and talking to different agents assuring me that my refund was in the mail and I should be getting it. They said it was sent out Oct 12 then Oct 14, so I have no clue what the heck is going on. I just can't believe it takes this long to get a refund of $32.43 this is ridiculous. I called to see the status of my refund on the phone and it says that is has no status that I'm even getting a refund. So something is wrong. Called Saturday and spoke with Dianesha and she tried to help me but told me that her supervisor Jessica would call me back Monday Nov 30, and now we are Dec 2 Wednesday and no phone call back. Since they needed to look at my notes in my account cuz they didn't understand what was put on the notes. So here I am writing to you to see if you can do your job and get this fixed and get the ball rolling and just refund me my money and then that way I can cancel my account indefinitely. I think some of the agents need to go back and get the extra training they need so this doesn't happen again. Don't get me wrong I LOVE the product it's just I don't like dealing with agents that don't know how to do their job. So I'm praying that you will resolve this issue for me since I have no other options of what to do. I'm just going to wait on you. Thank you for taking the time to hear my complaint. Have a good day and God Bless!

I foolishly ordered a promotional special from Sheer Cover, at $29.95, was billed $46.15 on my credit card and did not receive the order.

I contacted the company on several occasions, discovered I was to be billed three consecutive months at $46.15, despite having not received the initial order, which was to have cost $29.95. That's quite an "inflationary" difference.

I requested, on two separate occasions, to be transferred to the billing department, was told once, that billing was located on another floor of the building and could not be reached, through customer service. I was told the next time I called that the billing department was located in Australia and a call would be forthcoming, from there, over the next several days. That call, naturally, never came.

I grew quite weary of the run around, so cancelled my credit card, as it seems I have no control whatsoever, over shipments, or receipt of orders, billing or ordering frequency, or even the ability to communicate with specific departments, about specific problems and/or concerns. Certain customer service representatives seemed reasonable, others haughty and/or clueless.

I do not believe my order was shipped, at all, though was told that I must prove I did not receive it, should I wish my "membership" cancelled. I was also informed that a special form would be forthcoming, within 4-6 weeks, which the people in Australia would follow-up on, in order to trace the shipment's whereabouts. This sounded like complete nonsense, to me.

I do not require membership in a club which provides no goods or services, but avails itself, nevertheless, of use of my credit card, for precisely nothing, at all.

All the above, absolutely not good enough! I thought the only way of being shut of these folks was to cancel my card. I am probably permanently out, $46.15. Perhaps it's a small price to pay, to be rid of such a disaster. It has taught me a good lesson, in that I shall be reluctant to have anything, at all, to do with ordering through infomercials, or on the internet, for that matter.

Ironically, it was because of the association of Leeza Gibbons, that I felt somewhat secure in dealing with this company. I suspect she would be wise to withdraw all association, or risk permanent damage to her own reputation.

Same here! I was charged $97 today. When I told them yesterday to cancel my order! I was told by a rep, we are sorry we can't do anything, because this was shipped yesterday! I can't believe Lizza Gibbons is with this company!
There product doesn't work, it is flaky and make you look like you have peeling dried skin.

Someone needs to expose this scam by Sheer Cover and the Guthy/Renker Corporation! Leeza Gibbons is the endorser, as well as Alyssa Milano and Melissa Gilbert. It hasn't happened to me, personally, because I found this website and was saved from making a serious mistake!

Every time I place my order I am charged 69.75 for 4 items instead of the 29.95 as advertised. When you ask them why they say cause you customized the order. Nowhere on the site does it say you can’t customize or you will be charged more. In fact if you look under home delivery program it says as long as you stay in home delivery you will be charged 29.95.
I also went to add to my order when I rcvd a book with my last order showing 40% off items, so when I put in my order it showed full price. When I called they said I would have to put in a one-time order and not add to my regular order from the home delivery. I explained that I would then have to pay extra shipping if I did that and she agreed. So again in the book nowhere does it say this and that you would have to pay shipping to have it separate. I have now gotten out of the program after 2 yrs of every time I place an order paying to much and told something different from the site. The product was OK but I believe I can find something similar to this product for a lot less.