I order Sheer Cover after watching the infomercial on a Sat morning cleaning. It looked to be real, so I decided to call and order. The lady who took my order got all my information and when it came to pre auth my debit card, the lady didn’t tell me what she auth was for. She didn’t really explain the three month payment plan or the onetime fee. I wanted the three month payment plan. Well when I got off the phone I check my online backing and seen two charges for a total of almost $150. I called back the customer service number and the lady I spoke to told me I had to wait two to three days until they are able to view the order. After calling and double checking on it, one of the charges was put back. Almost a month to a month and a half later, I gets the product. It was nothing that I thought it would be. The foundation is like the same thing you can buy at Wal-Mart for $10. So I called and cancel, the lady said she canceled my account and I won’t be charged again. I sent the makeup back and today I got another charge to my account. I called and was told I’ll get a credit for both payments back to my card in about two weeks; let’s see if I get it.

Honestly everything you get, you can go to Wal-Mart and get the same coverage for much less expensive. Think twice before you buy this make up.

I ordered Sheer Cover last summer because, I have been trying different kinds of mineral makeup. The first time I used sheer cover my skin became irritated. I talked to my sister who is an asthetician and she said that a mineral makeup shouldn't irritate my skin. I continued to use it for a week even though it stung after application, Big Mistake! My skin began to break out like crazy. It looked horrible. I called my sister and she said that there was probably an ingredient in the product which I was having a reaction to. Probably a clay in the product or a not so natural ingredient which I was sensitive to. She also said that the sunscreen may be a cause of the reaction. It took me 4 weeks and 2 facials to get my skin looking better. I have tried other makeups since and have been using Jane Iredale mineral mkup. for 3 mo. now and am suprisingly pleased.

Katrina

P.S.
I have read some of the reviewers complaints and this is true about their unfair billing procedures. I was sent another supply a month later and after sending it back, for a refund. Recieved no refund. When I called about it they said I had not returned it in the alotted time. I sent it back 2 weeks after I recieved it!

okay, so... i ordered the Sheer Cover 6 piece make up set for $29.99 ( free shipping) that i saw on the infomercial this morning and WOW did i make a stupid mistake! first off, when i ordered the product over the phone, i upgraded to the 8 piece set for i believe $6.00 more, but they charged $9.99 for shipping when it was supposed to be FREE! Secondly, i explained that i wanted a ONE MONTH supply, which they charged me for a 3 month supply with an automatic shipping charge every 3 months. Thirdly, i checked my online baking account 30 min after i got off the phone from my order and noticed that they not only took out the full amount of $125.00 ( full payment), but they also took out another charge of $52.00 for the first months "payment plan including the shipping charges for tax". WTF! i told the rep when i called that i wanted to be put on a 3 month payment plan for my ONE MONTHS SUPPLY, and this turned into total Qaos! i just dont understand. So, i called customer service back and explained the issue, and was told that there was NOTHING they can so about it, and i would have to wait a few days for my money to get put back into my account when i needed this $125.00 to go grocery shopping for my kids food. i fought, and i fought, and i fought with customer service but they were so RUDE and UNWILLING to help the customer that just bought their employers product. so, I just left a message for the Corperate office explaining this issue in hopes that they will call back with some great news about my money that I so needed badly right now.. when i called this morning for my order, i did not intend to be charged twice.
I dont know how the product is, but i can absolutely agree, that it is not worth the stress, and hassle of your hard working money getting JACKED! WOW!

Wow!
After reading all those complains it looks like I was saved by ordering-problems from making a big mistake.
I herewith attach the mail I send today to Sheer-cover, for you to see what I mean. Would be interesting to see what is their replay, because the advertising is definitely misleading, incomplete or simply a scam!
So see for yourself what I'm talking about...

Sent: 06 March 2010 10:03:21
To: [email protected]
I tried to send you a mail using your link below:

http://www.sheercover.co.uk/contact.aspx

The following attachment I send to you via this link:

Hi
I live in Ireland and this morning I saw your ad about sheer-cover. I would like to order the introduction-kit @ 29.99£ but for some reason I can not find an order-form with this special offer and with correct prices. When I find the special offer, and click on order now, this special offer disappears, and I'm ask 59.85£ plus 9.90£ P&P for Ireland.
Nowhere is there standing in your ad that I HAVE to pay also 19.95£ for 3 month for a low plan. I don't mind paying this if it is worth it but this should be up to the customer to decide if we want it or not.
When I try to finish my order I'm ask a total of 69.75£, more then double from what you advertising.
I understand that I have to pay P&P and that it will be more for Ireland, but 29.99£ special price & 9.90£ P&P does come to 39.89£ Total, according to my knowledge.
29.99£ Special & 19.95£ low plan is 49.95 according to my knowledge, not 59.85£, and 9.90£ for P&P would be 59.75£, and NOT 69.75£.
Correct me if I'm wrong!
I would still like to order the special offer, if I can get it at the price advertised!
Regards
XXX

It was returned to me as undeliverable, and I noticed that the address via your link is not the same as on your page stated above.
I attach the returned mails heading:

Olevererbart:: sheercover offer‏
From: [email protected]

Sent: 06 March 2010 09:47:1

Attachments: 2 attachments | Download all attachments (5.4 KB)

ATT00001 (0.3 KB), sheercove...mht (5.1 KB)
Det gick inte att leverera meddelandet till följande personer eller distributionslistor:
[email protected]
Det gick inte att hitta mottagarens e-postadress i mottagarens e-postsystem. Det här meddelandet kommer inte att skickas igen automatiskt. Kontrollera e-postadressen och försök att skicka meddelandet igen manuellt, eller lämna följande text till systemadministratören.

As you can see, not only is your price calculated incorrect, but also your link does not work. I now copied your address instead of using your link, and I hope you will get my mail this time.
Naturally, with so many troubles to begin with, I start getting weary to order, unless you have a good explanation and I get what you advertise for the price you advertise it for.

Looking forward to hearing from you...
XXX

Needless to say that I will keep clear from this dubious company now after reading here. Thanks to all of you..

Heads up if you are ordering any Sheer Cover products!! Beware of really bad service!! If you don't expect much, then you won't be disappointed!!
I had e-mailed them about a problem that they created, they shipped out product 3 weeks earlier than they were suppose to. Sounds simple enough to fix but trust me it has been really ugly trying to deal with them for the refund. If I could attach the e-mails back and forth you would really get a good laugh out of it. There responses had absolutely nothing to do with the problem I was speaking of. It was clear that no one ever read the e-mails. It was all an auto response! If you call rather than e-mail, plan on spending a good 30-40 minutes on the phone for even the simplest of issues.

My advise to you is not to do business with them!!