Sharper Image
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Category: Services
Contact Information
United States
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Sharper Image Reviews
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Wassr1958
March 31, 2011
Super Wave Oven fraud
I contacted The Sharper Image company as I could not find the oven on their internet site. They responded with: "Thank you for contacting sharper image online in regards to the Super Wave Oven. This is not a product that is available on Sharper Image Online. We are not the manufacturer of this product. Thank you for contacting sharper image online."
As a result I didn't buy one -if they lie about their association with Sharper Image, what else are they lieing about? What are the odds of getting my money back if there is a problem? ZIP! Avoid!
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Patt
March 28, 2010
Knowingly sold damaged goods to customers
When Sharper Image closed their doors for good and decided to have this fantastic sale well, I decided to go take a look. They did have a semi decent going out of business sale and I bought some things. I did notice a sign that stated all sales were final but I didn't expect this to happen. Well, 3 of the 4 items I purchased that day were damaged. These items were sold as "brand new" not "damaged". I returned to the store and explained the problem but was told "no returns/ exchanges". I made phone calls, talked to a few people and was told the same thing, "all sales final". I explained that if I knew these items were damaged I wouldn't have purchased them and that they should have been marked thus. Blank stares and no help. They knew what they were doing and it was wrong. I still have these items and every time I look at them I think how could these people sell damaged products! Well, crooks are crooks and will do anything for a buck.Sharper Image and the liquidator of this crap (I wish I knew their name but am sure the bank had something to do with it) got their money but to me they scammed me and stole money from me like many others I'm sure.
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Galina
January 7, 2009
Bad service
Purchased an item online then received email 3 weeks later that the item was no longer in stock.
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October 28, 2008
Bad service
My mom bought several items from the Sharper Image warehouse. Everything was packaged in the original boxes etc. She bought two of the walking Robots that she had to return to replace with something else because they were demos and would have never worked. She bought a set of electrica knives with no blades, a DVD player for my daughters birthday that will not play any DVD/CD that we put in and I just opened my birthday present which is the Scooba iRobot floor cleaner and it is a demo model which will never work. The power charger is hollow. This is ridiculous. I am sure there are a lot of people who bought Christmas presents that will never work. She is out a lot of money on all the things she bought for none of them to work and they wouldnt give a refund. I will tell everyone I can about this and report it to the BBB.
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October 20, 2008
Rip-off!
Ongoing problem: December, 2007, I was
actively pursued to put my purchases on Sharper Image credit in the amount of $273.80. When the bill came in late January, I called to pay over the phone but was told there would be a $15 charge, so I mailed it. Approximately 3 months later, I received a bill for the same amount plus late fees. I called Sharper Image and was told my account was closed. Since then I have
been receiving bills that now amount to
late fees in the amount of $233.00! I
have written to the corporate office in
March, but never received a reply. Today, I received a call from World Financial Network Bank stating if I
didn't pay I would be sent to "recovery"
tomorrow. They suggested I call Sharper
Image @ 866-579-4736, which just routes
you back to their bank. I have tried
Sharper Image on the internet. A large
black screen is displayed that promises "something big" is coming soon
and gives a link that takes me to my email sign in page???? Other phone
numbers and links go nowhere. World
Financial Network Bank will not try to help, only repeating they intend to ruin my credit if I fail to agree to their terms today! I have a cancelled
check in the exact amount of my purchases which has written on the back,
my accout # PAID IN FULL. Also, I hold
several hundred dollars in gift certificates plus an extended warranty
for a stereo system for a store that is
now defunct and seeking help in the courts for relief! WHY WEREN'T CUSTOMERS NOTIFIED AND WHY DID THEY
NOT GIVE ME CREDIT FOR MY PAYMENT AND WHY ARE THEY NOW HARRASSING ME FOR MORE?
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July 9, 2008
Dishonest conduct
S.I. filed bankruptcy in Feb 08. I had a camera replacement agreement purchased prior to BK. I contacted SI in May 08 to see if they were going to honor replacement guarantee. They indicated they would and provided an RMA UPS shipping label to return the damaged camera which I did. They indicated we would receive the new replacement camera in early June when they received a shipment. When I didn't hear from them by mid June, I called them at which time they told me they would not be sending a new camera and I would have to file a claim with the BK court. So now they have my camera which they refuse to return and will not honor their commitment which was made AFTER the BK filing. I think that probably constitutes fraud.
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April 16, 2008
They cheated me on a merchandise certificate
In January I returned a defective gift to Sharper Image in the Rockaway Mall and was given a store merchandise certificate. When I returned in February to use the remaining $106.00 balance, I was told Sharper Image is in bankruptcy and they were "not allowed by the bankruptcy laws to honour any certificates or credits".
I later found out this is totally false and they most certainly could have honoured my certificate, but why should they when they can hide behind the law and continue to make a profit.
They told me to keep calling for updates, but that's only a run-a-round. Their latest "news" was that they would honour my certificate, but I had to spend twice the value! So in order to use my $106.00 credit, I have to spend $212.00!! That will never, ever happen, I would never give those crooks another dime and I hope you won't either.
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January 22, 2007
Insult to consumers!
After paying several hundred dollars for these machines that are later discovered to be producing dangerous levels of ozone in my home I then find out that to make these “health threatening” machines safer I have to pay out an additional $39.99 (PER machine) for a grid devise that Sharper Image says should fix the high levels of ozone they produce.
This is an insult to consumers who shelled out hard earned cash for these machines.
Could auto makers have made car owners pay for the parts after they lost a lawsuit over faulty parts noted to pose a risk to consumers? No, they have to issue a recall or offer to fix the defective part for free. So how has Sharper Image managed to get by with being ousted for making an air purifier that emits dangerous levels of ozone, noted to be harmful to our health, but they do not have to pay for the part needed to make their product safer for their consumers?
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