In recent communication with Servic Magic company regarding an Installer for my shed, purchased through Betty Mills, I was given installers to contact for my service needs through Service Magic.

I engaged with Service Magic who recommended the installer, Al's Construction, and I hired them as my shed installer. That hiring took place at the beginning of November 2008.

The installation was estimated by the manufacturer, to take 2 to 3 days. Al's Construction completed the installation in 3+ weeks. See below the historical activity for the installation:

Week or October 27th 2008 Al’s Construction contacted me in response to installing my Betty Mills 10x12 shed. The following events have occurred following that telephone dialog with Al:

· The week of 11/27/2008 Al spoke to me on the telephone and verbally agreed to perform the installation of my 10x12 shed for the agreed amount of $420.00. Joe agrees to receive payment in full when the shed is built.

· Al visited the property for a site review on 11/1/2008 and he approved of the site location and reiterated his agreement to assemble the shed

· During Al’s visit, I addressed upcoming weather stating that he should begin the job on 11/3/2008 versus a previous date he suggested of 11/6/2008 due to forecasted rain on that date.

· Al agreed to begin the assembly job on 11/3/2008 and anticipated the completion of the job in 1 ½ days. He told me that he would have Joe come in on 11/3/2008 and start to dig the foundation and begin the assembly of the foundation kit.

· 11/3/2008 – Joe arrives on the job with Al, Joe begins the foundation work and AL leaves 11/2 hours into the job. Al asks me to pay him up front for the work. I agee to pay Al 50% up front and give him a check for $210.00. Al cashes that check that day . Joe does some raking of the site and attempt to level the 4 corner bricks . Joe then decides he can’t do any more work that day and leaves before 12noon, total time on the job- 2 hours, Work completed:- removal of sm all plants and insertion of 4 foundation stones( no dirt was excavated and limited work on the foundation kit work is performed. total time on the job- 2 hours

· 11/4/2008- Al shows up very tired and Joe arrives at the work site at 9:30-10:00am and Al shows up very tired. Before, Joe arrives. Al ends up leaving after 1 hour of work and Joe continues to attempt to assemble the foundation kit and prep the foundation. Joe admits to me that Al works a 3r d shift job at a metal fabrication shop in Portland, ME. Joe assures me that they will have the building up on 11/5/2008 claiming that he needs Al around to complete the foundation kit. At lunch 12:noon, Joe tells me he is going to get a sandwich downtown at and come back. Joe never returns to complete the foundation work. I call Al and ask where Joe went leaving a message. I suspect he blew me off and went on a motorcycle ride as he had hinted that to me earlier in the day when I spoke to him. Work completed: Joe does not complete the digging of the foundation, the laying of the *** barrier or the completion of the foundation frame. Hours worked 2+

11/5/2008- Al shows up around 8:30am -9:am. Al admits to me after reviewing the foundation kit assembly by Joe on the previous day, that he didn’t assemble it correctly, and Al has to reassemble the foundation frame. I ask Al if he ever got in touch with Al on 11/4, he said he called Joe a number of times but Joe didn’t call him back. I tell Al that Joe did not do any digging as we had agreed on as part of the foundation preparation. Al says that they will do the digging that day. Joe eventually shows up between 9:30 and 10:am. I restate my requirements for the foundation along with the digging. I go to the Home Dept and buy additional foundation pavers for the foundation frame. Work completed: AL and Joe dig a little dirt out of the foundation plot and finish the foundation kit, bending one beam in the process, lay the *** plastic and spread the crushed stone, add the foundation bricks, while putting the foundation frame on the bricks, neglecting to insert two important brick under the door area of the frame. They lay out the plywood floor without fastening it. I ask Al to try to use the instruction for laying out the plywood, he wants to do it another way. Al announces at 12:noon that he is unable to continue the job and he and Joe leave at 12:noon. Total hours worked: 3

· 11/6 – No work is preformed due to rain. Al does not call or follow up with me on the next day he will work.

· 11/7 Rain has stopped, no word from Al or Joe. I placed a call into Al -9:Am at 207-432-5481, 11:30am no reply from Al, no one came to work, no rain falling all morning. After noon, Al returns call, leaves voice mail, attempts to explain that he has been working multiple jobs, is tired and has had to wait due to weather delays.

· 11/10- Al informs me that Joe is no longer on the work team and weather continues to be a delay factor. He lets me know that he is hiring on Rob. He also states that he has to complete the roofing job he has been working on and won’t be able to commit to the shed before 11/13. Total time on the project, 1+ hours. Weather is clear dry and cold.

· Week of 11/10- There is a complete disconnect with Al and work. I leave a nasty VM on his cell stating that he needs to have the shed built by 11/21 .

· 11/13 Al shows up with Rob, and they begin to put down the flooring after restablishin the metal frame and foundation for the shed. The work 3 hours and decide it is going to rain and leave for the day.

· 11/14 - No work is performed on this day due to rain.

· 11/15-11/16- no work is performed on these days due to rain

· 11/17- Al shows up and Rob joins him between 9 & 9:30am. Al is basically walking around half asleep. Less than an hour goes by and Al leaves, Rob is left behind. I ask Rob where Al went, he says he went home to sleep. Rob attempts to start putting up the frame for the left side of the shed and seems unable to do it by himself. By 10:am he ***.

· Week of 11/17--- 11/17-- Al sends over Rob with his assistant, they begin to construct the side walls and front and back walls. Rob tells me that they are short on some back wood panels. I call the company and they tell me that the floor frame and foundation kit have to measure 117 inches wide, not 121 inches, see page 3 of the instructions, again Al does not read the instructions . I leave Al a voice mail explaining the delay and the mistake he made. Rob and his helper have to take the plywood floor out of the frame and adjust the frame with the walls standing. They then have to cut the plywood in order to re set it into the floor frame, a major delay of 2 hours. Rob then says he has to stop working mid day to pick up his kid who is sick at day care. Total work 5 hours

· 11/18 & 11/19 - Al shows up and Rob comes later. They continue to construct the shed working on the roof. They complain that the roof panels are not fitting, and then Al discovers that they have installed them upside down-wrong end up, they correct that mistake. They spend 4 hours in the morning putting a small roof up with the gable ends, also discovering that they have miscalculated th e center beam and are having trouble with roof panels lining up. Al requests more fastening screws claiming he lost some and wants another pound of screws, I have to go out and purchase them. Total; work performed 5 hours

· 11/20 & 21 – Al and Rob put in half days constructing the roof finally completing the roof and gables on 11/21. Al states that he will return on 11/24 to complete the job. Total hours both days, 6 to 7 hours

· 11/23- I stain the shed and it is completely stained inside and out. ( I am forced to work in freezing tempretures due to the delays)

· 11/24 – Rob and Al do not show up to work, the weather is warmer and sunny. No call comes in for Al letting me know he will not be here.

· Work is completed on the shed week of 11/24( roof has holes in it and Al states that they could not line up the beams with the roof, probably because they did not assemble the frame of the building on center originally-

· Three weeks have elapsed since the installation began.

The history clearly reveals Al's Construction's total lack of dependibility. professionalism, and capability to deliver the Service Magic commitment to quality services to its customer.

I will not be using Al's Construction again or recommend Service Magic to my friends or family in the future.

I will have to agree the my fellow handyman & contractors who have all been screwed by Service Magic! They pitched me as well, twice, and promised me legitimate customers. What they failed to inform me was that they wouldn't be leading me any real jobs, without a General B Lic. I got B.S. stuff like child proofing, people calling me asking about where my dump & recycling center was. I'm a 26 yr professional in all fields of construction, formerly flipping residential properties. They were definitely a great waste of my time, and now I too am being pursued for collection for crap leads! I was given wrong info, people were soliciting me for there own advantage, and/ or product- services through Service Magic, and some were wishy washy, not even ready to commit or move forward... "just looking around" One of my so called leads stiffed my company of $650.00, and Service Magic cared more for the customer. Initially I re painted her ceiling from a roof leakage, and then she had us R & R her front & rear custom doors put in through Home Depot, the contractor sent out had hacked the doors completely, and then the customer, after being please with our professional work, choose to stiff us because Service Magic didn't inform the customer that we were not licensed. We are a handyman company, servicing any/ all small jobs for $500.00 or less... Material is separate and at face value. Stay away from Service Magic!!!

I actually had a good working relationship with Service Magic. I was okay with the fees and leads and they did me pretty good until I accepted a lead building a simple deck. I built the deck got paid and everything was good. Then after two weeks, the customer found "flaws" in the deck so I went back and corrected them. I actually went back 5 times over two months. After 35 years doing this work, I realized this woman was scamming me. All she had to do was to complain to service magic and they deducted $500 out of my bank account for her. My real problem was I was never told or even warned the money was to be taken out. Not to mention to reinstate me the wanted another $600 and never could explain what that was for.

Based on the endorsement of Service Magic, Inc., we hired their member, the Colorado Radon Institute, for mold & asbestos testing. The owner of Colorado Radon Institute, Michael Merit, came to our apartment and allegedly performed the tests. While collecting samples, he told us we had black mold which could be hazardous to our health. We paid Michael Merit and he cashed the check. However, he failed to provide us with the lab results or respond to our calls, emails or letter.

So, we contacted Service Magic, Inc. and spoke with Harry Patkowski and Tammy Wright. We also emailed the following Service Magic representatives: (1) Co-Chairman, Michael Beaudoin; (2) Co-Chairman, Rodney Rice; (3) CEO, Craig Smith; (4) Senior Vice President, Ty Kasperbauer, ; (5) Senior Vice President, Ryan Sullivan; (6) Senior Vice President, Andy Zurcher; (7) Vice President, Jim Croft; and (8) Vice President, Tom Durant.

Ms. Wright stated Service Magic recommended and endorsed its member, the Colorado Radon Institute and its owner, Michael Merit, after he paid his $99.00 Service Magic fee and passed the "rigorous 10-Point Screening" check in 2007. Ms. Wright guaranteed Service Magic performed a background check for complaints, suspicious business activity, etc. We checked with the BBB and found Michael Merit had complaints filed against him dating back to May 2003, see http://denver.bbb.org/WWWRoot/Report.aspx?site=33&bbb=0885&firm=55000693.

Due to Michael Merit�s shady business practices, he changes company names to avoid being held accountable, see below:

Colorado Radon Institute

Owner - Michael Merit

12109 North Fifth Street

Parker, CO 80134

Telephone: (303) 328-0538

Cell: (303) 809-8697

Email: radoninstitute AT aol.com

Website: http://www.servicemagic.com/rated.ColoradoRadonInstitute.12602646.Mold-and-Asbestos-Services.-12072.html

Micro Environmental

Owner - Michael Merit

12109 North Fifth Street

Parker, CO 80134

Cell: (303) 809-8697

EnvironTech, LLC

Owner - Michael Merit

Telephone: (303) 906-7238

Cell: (303) 809-8697

Website: http://www.environtechllc.com/

The Eco Depot

dba Envirospect of Denver

12109 North Fifth Street

Parker, CO 80134

Cell: (303) 809-8697 (cell)

Email: theecodepot AT aol.com

Website: www.envirospect.net

Despite Michael Merit�s suspicious business practices, Service Magic, Inc. accepted the Colorado Radon Institute and Michael Merit as members and have since endorsed and recommended their services, see http://www.servicemagic.com/rated.ColoradoRadonInstitute.12602646.html.

In fact, according to Service Magic�s Contractor Relations Specialist Harry Patkowski, he cannot even get in contact with Service Magic's pre-screened service magic professional Michael Merit. We rated Michael Merit accordingly on Service Magic�s web site and wrote, �BUYER BEWARE!!! Don't hire Service Magic's client, Michael Merit; you must read about them on http://www.concernedconsumers.com/. I gave him one star only because it was required for this submission.�

Nevertheless, Service Magic continues to advertise, endorse and recommend Michael Merit and the Colorado Radon Institute with five stars. Mr. Beaudoin, why do you continue to endorse such a client?

DO NOT USE THE SERVICES OF ANY OF THE ABOVE-NAMED COMPANIES - MORE LIKELY THAN NOT, THEY WILL MAKE FALSE PROMISES AND SCAM YOU OUT OF YOUR MONEY!!!