Service Magic referred to me a roofer who did an awful job. The roof leaked, he did other work wrong, the roofer didn't finish the job properly, and he had a nasty attitude as well. So I went to Service Magic and they did absolutely nothing. They could not help me because I had to have another roofer redo the work! You'd think that would be a reason to take action. Instead, it is the opposite.

I gave him a bad writeup which they did not add to his rating, and he is still on the site. I know that because I contacted the site later and pretended I was someone else wanting a roofer (there is no other way to find out).

Service Magic says the work is "guaranteed, " but that's just advertising spin. It is nothing more than a referral service in which contractors pay for leads, and there is no screening whatsoever. After I had this problem, I called repeatedly and asked for a supervisor and got no return calls.

Oh, and to make things worse, just before I was about to sue this jerk I contacted Service Magic to verify the current address of the contractor. Again, I got NO return call.

P.S. Expect an "Angela Doss" to respond to this complaint, oozing with sympathy and saying what a terrible exception to the rule my complaint and the dozens of others are. I notice she responds to every complaint about Service Magic. Instead of having this lady ooze sympathy after it's too late as a meaningless public relations gesture, they should live up to their promises when there's still time to do something.

Service Magic has national web sites, but does not provide information about the service providers they represent and market. Following major damage to my home by a Service Magic contractor, and being told by the contractor who walked off the job to "Sue me"...Service Magic would not provide information about this contractor's insurer, in spite of the fact that Service Magic markets for this contractor providing information on their web site that the contractor has insurance and the expiration date of this insurance, but not the carrier...and Service Magic refuses to provide infomation about the carrier thus misrepresenting their client contractor to the public.

BEWARE of SERVICE MAGIC...they are not Consumer Friendly!! Do NOT trust their referrals. SS.

Avoid Service Magic’s lead program. They blatantly swindle business customers.

On May 19th we (a roofing company) authorized a $450.00 package to try out Service Magic’s lead program. After doing so, we found that the leads were not good (at all) and decided to cancel. On June 9, 2010 we called and cancelled. We were told that we had credit left that could not be refunded. We said fine, use it up; cancel us. Since that time we have been billed an additional $856.00.

On August 4, 2010 after receiving our July credit card statement we contacted Service Magic and asked for refund, which was refused. In addition to that they are trying to bill an additional $165.00 which will apparently not go through as they keep requesting updated credit card information (and are now threatening collections for).

On August 24, 2010 we called again, and re-explained that we had cancelled June 9, 2010. Not only were we refused credit, but they actually said it had been our responsibility to track the credit as of June 9th and call back after the credit was used to cancel. At no time was it related to us that we would have to re-cancel when our credit was used up. What kind of deal is that anyway? We cancelled!

We also found out that our account is still not cancelled, but on hold due to the balance due. If for some reason the owing (in their mind) charge attempt went through, we would be considered active, up and running till we cancelled again. However, they would be glad to process our cancellation once the outstanding balance is received.

Service Magic’s excuse is their computer system, which they say cannot cancel you when you apparently have a credit, or outstanding balance due. That is absurd. The reality is they refused and are still refusing to cancel our account, along with refunding our money.

We are disputing the credit card charges with the bank in hopes of getting our money back. We filed complaints with the Better Business Bureau and Attorney General of Colorado about Service Magic’s deceptive business practices. I would encourage you all to take the time and do the same. Here are the links: http://www.denver.bbb.org/; http://www.coloradoattorneygeneral.gov/ .

Try Working for them, give them years of to the grind dialing and smiling to kkep your job, and when you are at "Budget" you get fired for some Bogus BS. The tenure there is pathetic, they always have a new class starting in sales, people are under pressure at All times.

Do not fall for their deceptive sales practices. Do not work for them. Stay as far away as possible from this company. Lastly, do not give them your SS# or your credit card number! You have been fairly warned! I have heard so many other complaints against this company from so many people. The same complaints are giving out private information such as SS# and credit card #'s to finding that some contractors are still paying for leads when they are no longer part of the system. You still pay even if you do not land the job. No thanks, one more dot.com scam and very poor customer service.