Buyer beware!! WHY WOULD YOU EVEN CONSIDER BUYING A SERVICE FROM A COMPANY THAT SELLS THE SAME LEADS TO OTHER COMPANIES IN YOUR AREA. IT PROMOTES COMPITITION FOR YOUR PRODUCTS AND SERVICES. IT APPEARS THAT "SERVICE MAGIC" IS ONLY CONCERNED ABOUT THEIR BOTTOM LINE!
CLEARLY THERE ARE OTHER MEANS TO PROMOTE YOUR COMPANY!!

We are a contracting geothermal company out of Atlanta and we were once members with Service Magic, this was about 2 years ago. Today we found a most disturbing advertisement fraud with Service Magic using our name, our address, but their phone number. Basically the listing was found immediately under our company name, but when we called the contact number listed it went directly to Service Magic. Here is our complaint: About 2 years ago or so we were members with Service Magic and yes, they definitley do not do thorough background checks, as we found our competitors on Service Magic, without them even having a license to do buisness/contract work. Needless to say, we are licensed, insured and bonded so we felt that we had the upper hand and decided to stay with them on a trial basis. All for 6 months, then we cancelled it. When we cancelled it was due to our own bad experiences with Service Magic and even a personal family experience with Service Magic that ended horribly for them, so that was it, we were through with Service Magic, and this was 2 years ago(2009). During the year of 2010, we hired a person to help us with advertising that use to work with Service Magic from her home, fielding calls for them. We found out quite alot of bad marketing fraud that goes on - which I am not allowed to disclose- but contractors beware! Anyways, we hired this very nice lady, again back in 2010. I just want to give all of you a timeline here.. Joined service magic 2009 for 6 months then cancelled, hired a lady that use to work for servcie magic 2010, today 2011 January we found they are STILL advertising our good name and business, but with their contact information. We called the number and it went directly to a lady who stated " Thank you for calling Electrical.. blah blah". We answered back, "that's interesting, because I wanted E*** ( can't disclose my company name) heating and air and not an electrical company?" The lady at SM answered back, "Oh yes sir, sorry about that, as the company is busy with their schedule, would you like to try "blah blah" instead and I can get you set up with an appointment right away." Ok that ticked us off. So, they are not only using our company name with their phone number, but they are also LIEING TO THE CONSUMER- our would be customers, and fielding them to other contractors. After a rather lengthly conversation with this Service Magic "professional customer service rep", they promised to remove their phone number from all associations with E *** ( my business ). PAST CONTRACTORS OF SERVICE MAGIC-- BE AWARE OF THIS SCAM and FRAUDULENT ADVERTISING of YOUR GOOD BUSINESS NAME - We advise you to immediately do an internet search of your name. If you should locate any association with Service Magic, as you are not a client of theirs, but once were, we ADVISE YOU TO TAKE ACTION! Thank You.

I was looking for someone to remodel my kithchen and found a guy on service magic. He called me within 10 minutes of me posting the job. to make a long story short, this guy totally ruining my kitchen ceiling trying to remove the cabinets. I asked him to see his license the next day he can for work and he told me that he didn't need one. Service magic is crap. They do not screen these people. Of course, he needs a license in California. I found a real contractor on onlylicensedcontractors.com and he did a great job and he had a license!!! They didn't make me leave my information. i could jsut see the contractor names and contact information to call them myself. Always, ask to se the license before they do anything.

Would not post bad review of contractor and their project estimates are way off, beware they will give you bad info and send bad contractoros to your house. For example, when asked for how much to do a remodel Servicemagic was under 8k what is actually cost. Also their contracto they proposed did crappy work, bad dry wall, plumbing was not lined up, and the sink leaks. Also the contractor charges more than the not to exceed estimate. When I posted this info on ServiceMagic's web site they sent an email stating they could not post it. The company is a shame.

I am glad I am not the only one that has complaints about Service Magic. I spent $11, 000 in adversting with them and they dropped me like a wet noodle. They do not support contractors at all and are a rip off with leads. We need to stop this company and make contractors and consumers aware of what a scam they are running. The leads are a joke, yes we received some legigite leads, but what a battle it was when we hit the dead end ones, or the contact information was incorrect. what have you. They will give you a replacement lead but never your money back!
Contractors beware and exam and quesiton every lead.
Consumers know that we pay a fee for you lead information and most of the times it is not cheap. 9 out 10 leads I spoke to had no clue that we get charged for there information (which is not a problem, but the amount we are charged is) watch out if it is an exclusive lead that you as the contractor are the only person who receives that information. Ask the consumer if anyone else has called them, they will tell you the truth.