I'VE RETURN MY TWO ORDERS SINCE OCTOBER 5, 2009 AND ITS BEEN 60 DAYS ALREADY . TRIED CALLING AND STILL NO ANSWER.. WHAT THE FUCK IS GOING ON? I WANT MY REFUND BACK OR ELSE I DO SOMETHING STUPID THAT YOUR COMPANY WILL REGRET... EITHER RETURN MY REFUND OR ELSE!!! SEATTLE COFFEE DIRECT OWES ME $ 79.40... I WANT IT NOW...

Unless you are looking for a company to steal your money, I would recommend you never! try this company out. I had signed up for the intro offer, and the product was actually very good, if a little pricey. By the third shipment I received in two weeks - at $39.97 each, I was ready to cancel the auto shipment and just order as I needed it. When I called, I was told to send the unopened shipments back and I would receive the refund once they received the product.

Being naive and trusting, I did not send it back with confirmation that they received it. That was two months ago, and of course I haven't seen a dime back. I might be out that money, which is my own fault.

HOWEVER, one month after I cancelled my account, I noticed an $79.79 charge from this company that was made to my bank account. Mind you, I had received a confirmation email from them stating that it was indeed canceled 30 days prior. I called immediately, and the rep said that he could see the "system" had made an error, and that a refund had been issued that morning.

It is now 35 days later, and the "refund" has not even been received by my bank yet. While I am opening up a dispute with my bank and a complaint with the Better Business Bureau about this company, the only way to ensure that Seattle Coffee Direct doesn't steal money directly from my account any time they choose is to completely close my checking account.

The coffee may be good, but it's not worth the headache!

Like many before me, I have been victimized by this company.
I am filing a complaint with the U S Postal Inspection Service.
Since these people are sending me mdse that I did not order, and then making unauthorized charges to my credit card, I am certain that the Postal Inspectors can help us.
I don't know how else to stop these people. I thought I had resolved the problem back in September, but here we are in December and suddenly I have $160 of unauthorized charges again!
These people must be stopped!

I was lured by a Facebook ad stating 5 patagonia shirts for signing up for two things. One being 5 for $5 for coffee and mugs. Turned out to be $5 for each thing. Once I received the order I sent it back and contacted and cancelled the account. Once I checked my account they had billed us for 2 months of a membership at 39 bucks a month. They kept promising us a return in the next "billing cycle" and now four months later they are saying 5-7 business days. Now today they say it will be posted by tomorrow.

Seattle coffee direct had a ad on face book for 2 packs of coffee and 2 mugs for $2.00 ..So I order that, next thing I knew I was looking at my credit card statement and I had more charge on there from seattle coffee direct...The order I placed was om my card for 9/4/2009 for $2.00.. And then another charged appaired on 9/08/2009 for $39.70 <br />
I did not order that so I called them and they told me that when you order form the you are put on auto delivery... I told them I did not want to be on auto delivery.. I want to try their product first and If I liked it I would reorder..There was not on the add about put you on auto delivery when I read it..So the said the would refund my money and stop the auto delivery..Then on 9/11/2009 another payment for $39.70 was added on my credit card again.. So I called them again and the girl told me she would also refund that amount to..She told me it would be refund on my card with in a few days so I watched for it and a week went by and no refund yet..<br />
So I called again and they told me now it could take up to 2 billing statements..So that came and went I called again and they told me that they would do an emergency refund and it will be on my card with in 72 hours..That was on11/23/2009 and still no refund.. and now when you call them you get their voice mail and they tell you they will call you back but the don't ...How can these people get away with this.. I know now I'm not the only one with this problem, what can we do about this company!