i had signed up for something over 2 years ago with this company and then canceled right after the coffee came in the mail and they wanted a crazy amount of money for it. now 2 years later i find out this place charged my card $79 without telling me or even sending me a receipt or product. i had no idea until i started getting insufficiate fund fees in the mail. so i called seattle coffee direct and the first time someone answered and told me i'd be contacted my a manager that day about refunding my money. no one ever called back. i called all the next day got no answer. then the next day i got ahold of a man who told me that the reason a manager wont call me back is cause they are going out of business and they were doing this to alot of people just to get extra money. so now my account is negative $300 and i can't get it refunded. i did have to call the police to file fraud charges. so if this has happened to anyone else please do the same. and if you have ever been a member of this company my advice would be to cancel your card asap.

We have also been scammed by this company. My husband originally signed up last year for the 2 bag and grinder deal. He later canceled because we were receiving 2 bags every other week!
Just last week I noticed a $79.99 charge on our bank statement from this company. We have tried to call the number that comes in the bag "if there is a problem call" it is a singles number add & disconnects after a brief advertisement. The real number is supposed to be 1-888-217-2233..However no one answers or it is always busy!
We may have to get the bank involved in this fraudulent company!!

Another person scammed by this company. Using a front name of Cafe Saporito as well. They sent unsolicited 12 Oz. coffee beans and travel coffee mug. I thought it was suspicious and looked up the company on line to see these complaints. I went and checked my credit card account and sure enough they had charged my credit card $79. Called toll free number listed on package several times and only get answering machine. I had purchased coffee one time in Nov 2008 from seattlecoffeedirect. I guess they keep your credit card information and charge your card whenever they like. I would highly recommend if you have every purchased anything from this company to cancel that credit card before they defraud you. I contacted Discover to dispute the charge and they said I would have to ship the item back with delivery confirmation to the PO box that it was mailed from in order to dispute the charges. That cost 23.00 to ship back an item that wasn't ordered in the first place just so I can have the 79.00 charge removed. Got to love how the credit card companies protect the scammers.

I fought with this company once before to cancel my subscription and they began charging me again a few months later $79 each (two recent unauthorized charges)

Phone: 888-217-2233
(10am - 6pm Eastern Time Monday through Friday )

Mailing Address:
SeattleCoffeeDirect
P.O. Box 4004
Evanston, IL 60204

Back in June, I signed up for their "trial package". Imagine my surprise to find, before I even got the trial package, that I'd been charged for a regular shipment of coffee. I called and canceled before ever having received the trial package. When the UPS man got here, I refused the trial. And then, within the next few days, I refused the regular shipment. I was promised a credit upon their receiving the returns.

It never happened. I called them on two separate occasions to find if my packages had been returned and both had. Still no refund. In October, I contacted my credit card company to dispute the charges. They credited my account for the trial and the regular shipment. I thought that would be the end of it.

Nope. Last Friday, I find two charges on my credit card ( I check it online) for $79.00 each, from different companies. I called to dispute the charges. The customer service rep at my credit card company called Seattle Cofffee and go the same message I'd gotten. She left a message and told them to call me and refund my money. And to call the cc company back if I didn't hear from Seattle Direct. I didn't, but when I opened my front door this morning, the UPS man had left a package without knocking or ringing last night. This was from Cafe Saporito, a company I'd never heard of and know I have no relationship with. I looked them up online and sure enough, it was Coffee Direct. I called the cc company and told them about this, the woman I spoke with she had this happen with another customer recently. Same company. I wrote "refused" all over the box and my husband took it to UPS.

They said they couldn't ship it back, because it was a post office box. He was told that this was a real smart company to do business that way. I ended up calling UPS and told them the problem. Well, guess what? If you call UPS with the tracking number, they can make up a label and come pick up the item and return it.

Which is what I'm doing. The package should be on it's way back to Seattle Direct hell by tomorrow night.

I did call them and I left a message. That they'd best quit sending me coffee. Right now, I'm going to look up the Attorney General of Illinois and see if there's any way to file a complaint through them.