This company says their hours are 10-6PM EST and yet they never answer their phone no matter what time I have called (5 times so far). I am receiving UPS bags and bags sent from Evanston, IL and I never ordered anything from them and I don't even drink coffee.

Is anyone else getting this treatment? Solutions?

Thanks,
Dan.

I take all the blame for being stupid and responding to an online survey. The promotional offer was 2 lb of coffee plus a coffee grinder for $9.

It sounded like a good deal. Somewhere in the fine print was a $25 membership fee. I was charged $34.00 on Jan 30. I went on line to check my credit card bill and saw this charge plus another on Feb 7. I called immediately to cancel. The coffee is lousy and definitely not worth $17 per lb. I have seen numerous complaints online and they apparently charge for coffee much more often than once every 30 days. I am going to call again and tell them that they are no longer authorized to charge my card and if there is another charge, I am going to file a police report for theft. I am also going to call my credit card and hopefully block any future charges. Apparently these people are crooks. I have a subscription with Gevalia and the coffee and the service is great.