Seattle Coffee Direct
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Category: Services
Contact Information
United States
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Seattle Coffee Direct Reviews
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February 7, 2008
Lies about promotions!
Advertised $9 dollar charge for two bags of coffee and a free coffee grinder. Actual charge was $34.oo and I received 3 monthly shipments of coffee in the first 4 weeks of dealing with these people, each of which was charged to my credit card without notice or authorization. DO NOT GET INVOLVED WITH THIS COMPANY! They practice unethical business and do not do what they promise.
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February 5, 2008
Overcharging!
It is very sad that you can not even get a cents off coupon, these days, without having to fill out a survey or go through page after page of offers that you really don't want anyway. I responded to an offer from the Seattle Coffee Company (which isn't even in Seattle) for 2 bags of coffee and the coffee grinder for $9.00. I was supposed to have 7 days to try the coffee to find out if I liked it. As it turns out, they figure the 7 days from the day you order, not the day you get it. I had 2 days to try it because of the delivery. Today I go in to my charges and I was charged $25.00 for the first delivery and I was just charged for another delivery of $38.50 which I didn't order. That is 2 orders in less than 2 weeks. I called and was told that there was a $14.95 shipping charge listed on the final order page. They can't add either, $14.95 plus $9.00 certainly is not $25.00. I said there clearly was no such charge since I copied the final page and had it delivered to my email address. I also told them that they didn't even send me a confirmation email and there was no confirmation number on that last page that I copied. It has to be illegal to sell in such a manner. If not than it should be illegal.
I was told by the company that I could send the new shipment back for a refund but the shipping charges were not refundable.
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February 4, 2008
Unauthorized charge!
Seattle coffee direct sent coffee with a 'free' grinder upon my interest of their trial offer. Three withdrawals were taken on my acct., $34.00, and (2) for $48.95. When I received the grinder and (2) 12oz pkgs of coffee, which is actually less than 2 lbs, I barely had time to try them out before the second pkg arrived and I discovered the rapid charges on my account. I immediately called and canceled, the rep I talked to was rude and blunt. Even if I was to be charged for the grinder, say a generous $20.00 plus 48 oz of (poor) coffee it shouldn't be any where near $131.90. Now for a refund I have to pay S&H, drive 9 miles to the Post Office and who knows what that will prove to be since I can only send the unopened products back. Poor quality, underhanded practices, lousy customer relations. Need I say more...
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February 1, 2008
Scam and cheating!
I order the coffee and thought that was the end. I got a charge on my credit card for 3 times the amount. I sent back the order but never got credit on my card. It has now been 2 months that I sent the coffee back and have not gotten my credit.
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January 30, 2008
Excessive charges, excessive orders!
Of course, 9.00 for 2 bags of coffee, a grinder & a coffee cup, that's a great deal! Or so I thought! I wish I had read all of the complaints against this company before I ordered. I ordered this "great deal" on 1/13/08. When I checked my credit card account, I was billed for 34.00. Yes, I did not see the fine print for the "one time 25.00 handling fee!" Then, another charge for 48.95 on 1/20/08. What is this? I contacted the company and spoke to a "Kim", which in other complaints I see her name mentioned, and she was so rude... She also stated, are you ready for this, that another shipment was sent out 1/29/08 on the day of my call with another 48.95! I have not received at that time any other shipments. So, I have disputes with my credit card company and I have sent the one shipment back, merchandise return receipt. She stated she would cancel my account but would not give me any confirmation. When I spoke to her abount unfair practices and the knowledge I obtained about this company she stated "I'll add in your file we are unfair!" Can you believe that? Anyway, if any of you are still have problems with this company, I contacted the Better Business Bureau in Chicago & Northern Illinois and filed a dispute against this company as well. Their web site is http://www.chicago.bbb.org. Maybe if we all filed complaints against this company something will finally be done. Let's all join together to either get this company closed or to straighten out their practices...
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January 25, 2008
Terrible scam!
Their coffee, bean form, Ethiopian Harrar which came in an introductory offer, is probably the weakest flavored, blah coffee bean I have ever ground and brewed. My disappointment is extreme.
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January 24, 2008
Unauthorized charges!
I ordered coffee from this company and received two bags and a grinder. My checking acct. was charged $34.00 on 1-8-08 and $48.95 on 1-23-08. If anyone knows what is going on with this co. I'd appreciate the info. Is it legit...
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January 24, 2008
Excessive charges!
I order the promotion (one delivery of 2lbs of coffee and grinder for 9.00) and got charged 160.00 for 4 WEEKLY packets of 2lbs of coffee. I called and they said to send it back and they would refund the money. I haven't heard a word about it and charges are still on the credit card... no refund yet. I live alone and could never drink 2lbs of coffee a week. They said I should have gone to another area of the web site and taken off the request for weekly delivery. I never had the option to do that and feel they "ripped me off". I plan to get my money back as I have no product since I returned it all. However, I did send it back at my charge via UPS so I have proof... I had UPS pack it for me and I am going to continue to seek refunds. I am retired and on social security and I am going to seek help with those that go after companies that prey on the elderly. Wish me luck...
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January 9, 2008
Money not refunded as promised!
Received through someone's fraud. I contacted Seattle Direct, they agreed to refund my charges. I returned their products, unopened, but have not received a refund... their charges caused me to overdraw my account.
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January 9, 2008
Charged w/o completing auth. process!
I was going to try out Seattle Best coffee for a $9 fee. I entered my info., including my credit card info. and clicked to the next page to auth. the total bill (Up to this point I had not been informed of any other charges like shipping etc.) the page never came up. I waited 15 min. The page specifically said to not click back or it might interfere with transaction. After waiting another 5 min. I could wait no longer and closed out the page. The rest of the computer was working fine. I never completed the transaction since the next page never came up for me to complete it and I never received an email saying either way. I have now been billed for $34 when my orig. transaction was only suppose to be for $9 and was just billed again for$48.95 and I haven't even received any product on a transaction that wasn't authorized in the first place! They couldn't pay me to drink their coffee now and I am a coffeeholic!
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