THIS WAS ONLY TO TRY FOR FREE!!! I do not - DO NOT bill me again, or I will talk to Better Businesss Bureau. THIS IS A BIG SCAM!!!

Like many of the other folks who posted complaints about this company, I too, fell victim to the Free Mug and Coffee offer. Was only supposed to be 9.00 (no additional charge for shipping). I now have had 3 shipments of coffee (2 bags each). The first two were 25.00 and 48.95, and I'm still waiting on the damage from the last shipment. Their website has no e-mail contact info and you can only speak to someone 10am-6pm EST Mon-Fri. Total Scam!

My card was charged twice in the amount of $48.95. I answered a promotional offer saying it would cost $25.00 for 2 bags of coffee, 2 free mugs and 2 free warmers. I recieved that and more coffee kept arriving, unordered. Very dissatisifed. If money is not returned I will be filing a fraud complaint through my bank.

I ordered some coffee and cups online. There was no indication that I was signing up for anything beyond that offer. I was subsequently billed 3 times by this company for items that I had not ordered or received. I called to find out what I was being billed for.
I was told that it was for coffee that I had ordered. I was told that it was for 2 twelve ounce bags of coffee. ($32.40 per pound is awfully expensive coffee especially if you didn't receive it and was billed 3 times for it!) When I was initially billed, I called and was told that I would receive a credit for the amount charged. Instead of a credit I received another charge of $48.65. I called again and was assured that I was to be credited. Instead, I was charged again $48.65 for a grand total of $145.95 for something I have not received nor do I want.

So I looked at all of these complaints and, as I am prone to do when reading these sorts of sites, went to the aforementioned company's page. It took three mouse clicks before I came upon their "Terms and Conditions" link for the $9 deal, which outlined clearly all the things that people are complaining about here; the $25.00 initial shipping fee, the inclusion in a coffee-subscription program, etc.

Seriously people, don't hold it against a company if you FAIL TO SIFT THROUGH the site and read the terms of the product you are ordering. Don't immediately think you're getting a fantastic deal and blindly hand someone your credit card number. I'd have thought that after companies like Columbia House popped up, people would realize that a cheap deal usually means a subscription to a longer-term deal.

No, I don't work for this company, I don't even like coffee all that much. I post comments like this all the time, trying to get people to wake up and stop calling "SCAM" when they fail to read the clearly-stated company policies.

The only legit complaints I forsee for this company would be either trying to cancel the subscription and failing, or trying to return merchandise and failing. Other than that, it's YOUR OWN FAULT. Be a smart consumer.