My husband ordered this online. Their website said you get 5 coffees, 2 travel mugs and 2 regular mugs with your first order. We received 2 bags of coffee, 2 "very cheap" travel mugs, and 2 mugs (made in china), that you can purchase 10 of for 99 cents at the 99 cent store. They charged us 38.95 for this. I then received 2 more bags (even the same flavor), of coffee. Six days after the first charge, my account was charged another 38.95.
I called them this morning and was told: My husband got the first order for $25.oo which included the mugs. (She didn't explain why I paid 38.95, and only got 2 bags of coffee). Then she said that he ordered a "weekly" supply of coffee, which would be 2 bags for 12.50, which still doesn't explain why I was charged an additional 38.95. Long story short, I've paid almost $80.00 for 4 bags of coffee, and a few cheap mugs!!! What a ripoff!!

I signed up for a once a month shipment for coffee and within 3 weeks, I'd been sent 6 bags of coffee -after- the original 2 and billed on my credit card 4 times!
These people should be shut down! When you call to complain, they act like you're caller number 10000000 and not important... A very bland "Just return to sender and when we get it we will refund your money." I'm not that stupid, however and intend to press charges against them for theft.

Online offer claimed 5 varieities of cooffee, 2 ceramic coffee mugs, and coffee cups would be shipped for $25.00. Two shipments came. The first shipment had 2 varieities of coffee, 2 coffee cups, and 2 coffee mugs one of which failed by cracking due to thermal shock shock of pooring hot coffee into mug. The second shipment arrived with only two more bags of coffee (same variety as was received in first shipment). I was then billed four times over the next few weeks for amounts of $25 and three additional bills for $38.50. These guys are crooks and need to be thrown in jail!

Sounds like mine is the same as everyone elses! I signed up to get 2 coffee mugs and 2 bags of coffee for $5. I was billed $25 on 9/5/08, on 9/10/08 I was billed $38.95, and then on 9/16/08 I was billed another $38.95. Thats $103 in 11 days!!! When I called the number to cancel my account it said I was billed every week (more like every 5 days!) because my account was set up for weekly shipments. I never signed up for weekly shipments. This place is just a ripoff. They said my account was cancelled, said they will accept any coffee unopened to be returned. Well, it also says on their website that the two bags of coffee are $25 with a small shipping fee. I don't think $14 for a shipping fee is small by any means. I will try and keep you updated if I ever receive a refund as the website promises it will do.

Seattle Coffee Direct was an offer I was linked to from another site. They advertised that for $5 I could try two of their coffee products and receive 2 coffee mugs and 2 travel mugs. Seemed cool and I'm a coffee lover so I purchased. Later when I was reviewing my credit card account summary, I found that they charged me $25, then two more installments of $38.99! I called the company and they asked me if I knew I had signed up for membership. "No, " I replied. He told me that if I wrote "return to sender" that they would refund me the charges. Later I read someone else's complaint that even AFTER returning the products they weren't refunded their money! So I called my credit card co. and reported it, and they told me I should report it as fraud and shut down my current account, so that they can't continue to charge me. They marked the 3 payments as fraud so it appears that I will be reimbursed.

I suggest anyone who gets stuck in this trap to do the same. Down with Seattle Coffee Direct!!