Bought a Kenmore Washer 5 months ago. Washer broke down. I called and scheduled service with Sears and even told Sears what I believed the problem was. They showed up as scheduled and sure enough the part that I said was bad, was bad. However the repair man didn't bring that part with him. Repairman said that he would order the part and have delivered on Thursday and do the repair on Friday. The repairman even gave me a printed document with the date of the repair service. The Wednesday before the repair, Sears called and said that they ordered the part and I confirmed that it would be delivered on Thursday and that they would be here on Friday to repair. Told yes. Friday came and went and no repair. I called and was told that I NEVER had an appointment and that they would reschedule for Saturday, between noon and 5:00PM. I said that is the Saturday before Easter and you need to be here today or tomorrow (Saturday) at 8:00 AM. I was told no. I asked who was going to pay the 5 hours of income that I am out because they didn't show. I work for myself so no paid vacation. They told me again that I didn't have an appointment. Asked them to call the repairman and ask him what the deal is. Never got a response to that. The store told me that I have to understand that I didn't really call Sears to do the repair that they hire outside companies and that it isn't their fault! You have to be kidding! I am not having Sears back in my home. I had someone else fix the machine and am cutting up my credit card and will not do business with Sears again.