Sears Repair Department
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Category: Services
Contact Information
United States
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Sears Repair Department Reviews
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Fladnag
August 10, 2009
Poor Service
Never use Sears repair service. They have been to our house four times now to fix our refrigerator. Each time has been the same nightmare. First they come out and find the bad part. Don't have the bad part so they order it. Part arrives in 24 hours by mail, but they can't get back to install it for a week. Part fails. Cycle starts again. We're now down again after two parts installed.
The worst part is that the repairman, while here, makes the appointment for just a few days away. Then the next day they call and change it to a week away.
Now the part has failed again. Only available repair date is a week away. I'm talking to some call center in India and not only are they no help, they hang up on me.
Never again will I use Sears.
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August 15, 2008
washer repair
Sears is one of those companies which has the worse customer service.
We bought a washer from Sears with an extended warranty & paid $100.00 every year for 3 years. We didn't have any problem with the washer for first 2 years but the 3rd year we started having problem with the machine. We called in for repair and they schedule the appointment.
The tech guy shows up to repair without any parts to repair the washer. (How the #### you go to customer without any repair part) He tells me he has ordered the part which will arrive next week and he made an appointment to come in next week to repair the washer.
Part took 2 weeks to arrive and when the part arrive i called Sears to confirm that part has been arrived so the technician can come in to repair.
The Sears customer service told me everything is scheduled on friday and the technician will come in to repair around 1 & 5 pm. The guy never showed up, when i called Sears to confirm whats going on with the technician, they told me they were waiting for part arrival approval (my ass). I called them on monday & approved the arrival & still its not in their system.
I went thru 5 different Sears customer service agents to fix this issue but everytime these agents told me to hold and hung up, one told me she will transfer me to supervisor & she hung up as well.
We paid $100 every year. Called them only once in the last year and we recieve ####### nothing from them, the calls ####### transfer to India where those people have no ####### clue what we are talking about & when they realize they can't help you they hang up on you.
SEARS IS ONE OF THE COMPANIES WHIC HAS THE WORSE CUSTOMER SERVICE EVER.
DONT EVER BUY ANYTHING FROM SEARS
SPECIALLY THE WARRANTIES, CUZ YOU ARE NOT COVERED EVEN IF YOU PAY EXTRA.
FRIENDLY ADVICE TO ALL...
DO NOT BUY EXTENDED WARRANTY FROM SEARS, ITS JUST WASTE OF MONEY. YOU DONT GET ANY SERVICE FROM THEM.
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March 7, 2007
Sears Repair Department in general
A copy of a letter i sent to Sears:
I'm sure this is nothing your company hasn't heard before as I have seen other posts concerning the service department at Sears. I'm sure I will receive a standard "Sears cares about you" reply letter. I called Sears about 2 months ago to fix my squeaky dryer, which cost me $130 to grease a bearing (20 minutes worth of work). I was given the 8 - 12 time slot, he showed up at 2 PM.
So now after 2 months my dryer squeaks again, so I called Sears again, luckily they have a warranty on their service for 90 days (A policy that actually does make sense) but the only timeslot which they guaranteed is 8-5 PM, and even on different days this is all she would offer me.
What in gods name kind of time frame is that! Do you expect people to take entire days off so we can wait around for your repairman to do sub par repairs. You might as well just say the week of March 19th. We can just take vacation and sit around waiting for your half ass service to show up.
I'm done with you Sears, and I will add my story to the thousands of other dissatisfied customers on the web, your stores are dirty, over run with vulture like sales people, and your service department sucks. I just hope when your stock hits rock bottom a good company buys you and turns you into at least something worth dealing with. RIP!
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