Sears Rebate Center
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Category: Services
Contact Information
United States
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Sears Rebate Center Reviews
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Xaero Meng
October 6, 2009
Rebate Scam
I made a purchase on 06/13/2009, which qualified for a $50 rebate card. However, I haven't received the rebate reward yet. I've contacted the Sears Rebate Center for several times. The first time, they said my rebate was on the way and I would receive it in 21 days. Then after one month, I contacted them again, and they cannot find my rebate info from their system. Last week, I called them again and they said they would contact me in about two business days. This the the email I received today:
"Unfortunately, we are unable to reissue you a Reward Card. You may have to contact Sears if you require further assistance."
I won't buy anything from Sears from now on.
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SantaFe
September 29, 2009
Rebate
I have been trying since Feb. 2009 to get my rebate for a garden tractor. $146.24. Every call is that they will re issue, but I never receive anything. It took 5 months to get $65 rebate for delivery charges. I have talk to everyone, rebate center and customer solutions. I still get it has been issued you should have it within 30 days.
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cjmartn
August 24, 2009
No reabate after 9 months
Have been waiting for $71 gift card rebate since last Dec. Call rebate center every month. Answer always the same - "we're forwarding your request to the finance department". After many calls finally asked to talk to someone in finance but they tell me they can't let me do that. Last call was told card reissued on 25 July and I should receive it within 20 days. Here it is 24 Aug and no card!
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roba12601
May 12, 2009
No Response from Rebate Center
I purchased a Kenmore clothes driyer from my local Sears store Mach 31, 2009. Unfortunately I was under the gun to make the purchase quickly. My old dryer had just broken down and I was booked for a flight out of town the next morning. With an older son at home, I needed to have a new dryer purchased and delivered as quickly as possible.
I went to Sears. The salesman made delivered a good line and included the fact that this purchases would include "free delivery and pickup of the old machine." Sold! When he wrote up the sale, however, he informed me that I would have to pay $75.00 up front for the delivery, then Sears would send me a $75.00 rebate. Normally I would have walked out of the store when he gave me this information. However, I was pressed for time, so I took the lousy deal - knowing full well that this could be risky and that Sears would be holding my money for a period of time.
The day I returned from my trip, I filled out the rebate form, made copies of the store receipts and attached them to the form. I mailed this via Priority Mail from the local post office to ensure that it would be delivered without a hitch. After 4 weeks I went online to the Rebate Center to check the status of the rebate. The screen I saw was a little confusing. It looked like the Rebate Center had no recored of my receipts. I then entered the data on online form provided and also sent an e-mail message asking for an explanation. Two weeks later I have heard no response from the Rebate Center. I just went back online to check the status of my rebate, and I have found the same confusing message. I again re-entered all the receipt data and again I have sent a message asking for a simple explanation regarding the status of my $75.00 rebate.
At this point, and based on what I have read in this website, I doubt that I will ever see the $75.00. I am through shopping at Sears!!!
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August 2, 2007
Ridiculous way to credit consumers
Sears employs a classic bait and switch with its purported "rebate" enticement for large appliances, which it runs several times per year. It offers 10% off one appliance, 20% off two appliances, and 30% off three or more appliances over $399 in value. But the incentive is nowhere near as good as it sounds because soon after you sign on the dotted line, the friendly folks at Sears disclaim any knowledge of, or connection to, your rebate. Instead, you are directed to the Sears Rebate Center, which either intentionally or incompetently mismanages the rebate process, taking no action on the rebate for at least eight weeks while Sears holds your money and earns interest on your savings.
The Sears Rebate Center employees will cheerfully inform you that "it takes 6 to 8 weeks to process your rebate application" as if that is a perfectly reasonable amount of time to log something into a computer. Then after six weeks of "processing" the application (which any mechanized system with a handful of staffers could do in a single day), Sears then takes "up to 30 days" to mail the check to you because the company inexplicably chooses to send the check via third class mail.
Nothing makes a customer feel so appreciated as when a Fortune 100 company sends rebate checks via third class mail. Rest assured, the billing statement for the full price of your appliances will be "processed" in less than two weeks and mailed via first class mail so that you will have to bear the entire brunt of the cost of these appliances for weeks before your money is returned to you. Sears should be ashamed of itself. Rebates are a ridiculous way to credit consumers for sale prices on appliances and the money should be taken off at the cash register as it is at Best Buy, Home Depot and Lowes.
T. Manganello.
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