My Husband & I purchased a range in July. The very first time using it, the drip pans were chipping, and staining. I contacted Sears, who sent me new drip pans. The same thing happened the first time using these! I called and told them it had to be the finish---obviously they were not sealed properly. They were very rude to me, insisted I could get a new stove if I paid $150 restocking fee. That wasn't acceptable.
I took the drip pans to the Sears store in Morehead City to see what they could do. I requested different drip pans, not a new stove. We found that the "new stove" would have the exact same drip pans--which are defective! We'd be in the same boat. The people at the 800 number were very rude to me--insisting I couldn't have an upgraded drip pan just because I wanted it. This is lunacy! They want me to return a stove, replace it, and reinstall it, only to have the same problem again! The manager at Sears promised on 2 occassions that she would try to get the $15 stainless steel drip pans I wanted, and call me back. I didn't hear from her the first time---I had to call back. She promised she'd call that Thursday--her day off---after checking with her boss. I never heard back!
What has happened to Sears? We have bought many items from them, but to be told a defective item is what I must put up with--unless I could come up with $200 to $300 more for a different stove?

This is unacceptable. The people at the 800 number were rude! The Manager at Sears Morehead City was kind---just never followed through. It is now October, and no answers!

We will think twice before buying, or recommending Sears to one of our four grown children, or to Friends. I need answers.