I have a product protection agreement on a kenmore refrigerator freezer. It malfunction on around December 23, 2010. I called for service on 12-24-10. I was told that service could not be provided until 12-29-10, between the hours of 8am-12pm. On 12-28-10 I received a confirmation for my appointment. On 12-29-10 after 10am I received a call saying that the repairman was unable to to provided me with service. Weather conditions and lack of personal was cited as the reason for their inability to honor our appointment. Weather conditions in my area have been stable since 12-26-10.