We purchased a front load washer and dryer in 1999 from Sears, I've tried on phone to get help with problem machine quality is is very poor. The tub spider (trans) completely oxidized and came apart. I'm a commercial laundry mechanic for 26 yrs. The only way i can purchase part i need is to purchase new tub assembly. No one at Sears would give me any assistance. The machine has a 25yr warranty on motor and transmission. Their phone, customer service and warranties are a joke. Thank you.