i have a sears gold master card for several years. Sears master card takes it upon themselves to determine if charges made to my card are fraudulant or not. If they feel a charge is fraudulant, master card should notify the customer . On several ocassions sears gold master card stop use of my card, which caused me to get fines from E-Z pass. When I tried to recitfy the situation, they were rude and un sympathic to my appeal. Why did they not try to notify me concerning this matter? On Oct. 30th I placed an order for furniture from Bari Furniture company on line and used my sears gold master card. On Dec. 8th I called the furniture company to check the status of my order and was told my master card was declined. When I called master card, they said it was a fraudulant charge. Master card said they called my home and said there was no answer. Well why didn't Master card leave a message? The furniture should have been delivered before the holidays...well thanks to Sears gold master card my family will be sitting on the floor for Christmas!!!

In April, a charge was put on my credit card that was not mine I was told to "remove it" and pay only the balance since it would be "put in dispute" and removed before my next billing.

I have received finance charges ever since I did the above, and was told (6) different reasons by (6) different people, including supervisors... each telling my the one prior gave me incorrect information!

I wrote the dispute department at Sears, and am getting the runaround...but still receiving finance charges I did not incur. What a bunch of untrained, rude, uncaring people. I am told because of their "screw-up" I was put into a revolving charge account, with daily interest added... DUH! Then... why don't they fix it????

Any advice or help you can give me before I see my attorney would be greatly appreciated.

Thank You,
Myrna
Painesville, Ohio 449077