Sears Essentials

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Services

Contact Information
Virginia, United States

Sears Essentials Reviews

Thomas February 19, 2009

Bad service

Received a pair of Ked shoes for Xmas. Not what I wanted. Went to Sears to change to a different shoe. This Ked was selling for $45 on the shelf. They wanted to give me $9 and resell them for $45 because I didn't get a receipt with the gift. Not only would they be making $36 off my daughter who bought them for me, but $36 from me to buy another pair--even the same shoe but different model. This is an unfair business practice as well as totally unacceptable. What kind of integrety does this store have? I even spoke with the manager. So wrong!

July 23, 2008

No refund

In a condensed version:

-Received a gas grill for Christmas; due to family illnesses and bad weather did not open box until April

-Open box, 2 pieces damaged. Call the '1-800' number, wait 30 mins only to find out I had to register this product online (nowhere is this mentioned in the manual)

-Call the 800 # back, order parts, wait a week

-Parts come in, start re-assembly, pull out another part, find damage.

-Call same #, only to find out I now have to contact Sears Parts & Service

-Call new #, order part, wait a week

-Part comes in, base assembled

-Attempt to place cooktop on base & that's damaged

-Call 800# again, they won't let me return it, (past 90 days) even though it's brand new, never been used.

-Schedule service call, wait 2 weeks

-Service man shows up yesterday, looks at grill and determines that 2 new pieces will have to be ordered

-Parts will come in within the week, but the repairman will be on vacation and will not get back here by 6/20 at the earliest.

-Numerous phone calls w/o help

-I've got a $400 unassembled gas grill in a box and they won't let me return this for the exact same model.