I went to Sears in Paramus to purchase a new car battery. After getting home with the battery, I observed that it was not a new battery (which I had paid for), but instead a USED battery. I went back to Sears to try to talk to someone, but no one cared. They claimed that it was a "mistake." It was not a mistake, it was them selling me a used item and calling it new. I tried to file a complaint at the store which was impossible. I then tried to contact the corporate office, but the website is completely unhelpful and did not allow me to find the address or emails address where I could send my complaint to. Beware of this company.