I bought a refrigerator from Kmart/Sears(after they merged). I placed a phone order to purchase an ice maker because a sales associate in the store told me it would be faster, WRONG! When placing my order the noticeably young man on the phone didn't even know what an icemaker was. I had to explain it to him. I figured he was knew, so I felt bad and continued with my order. Then, he told me there was no icemaker for my model of frig. I told him I had called once before to check the price of it and they had found it. He then double checked and said that there was one and it was a universal type of icemaker for the brand of frig. I had purchased. I was leary because I never heard of a universal one but I continued to place the order. Finally, the end of the call was to collect my credit card information and for delivery; estimated time of delivery 3-4 days. The fourth day rolled around and no icemaker, so I called and asked where it was. A different rep. on the phone of course, told me my address wasn't even listed on my purchase. They had to reship another one out to me after making me wait another 7-10 days until they received the one with no address on it? Does that make sense? Who is in charge of shipping if no one is even checking to make sure address's are on packages? They are real good when it comes to charging and collecting money, but when it comes to delivering the goods forget about it. Finally two weeks later I receive my icemaker, I had to call back to the installation dept. so someone could come and install it. Come to find but it turned out to be the wrong model for my refrigerator! The kid that took my initial order assured me it would work with my refrigerator. The installer even called the parts dept. to explain to them what I needed and that the one they sent me was wrong. It didn't help because they had no idea what he was talking about because I assume they aren't trained properly. Thank God the installer didnt charge me either. I then had to fight to get a receipt from them so I could return the item. They told me it would take another couple of weeks to receive it, although it should have been included in the shipment. Go figure. I finally received the receipt and had to pay to mail back the item because they don't include a prepaid airbill. So I spent $140 on an icemaker I can't use and another $20 to send it back.

I think it's nonsense. Now I have to fight to get my refund! I will NEVER buy anything from them again.