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Sindiko
March 13, 2010
Had to wait 2 weeks for a repairman
I called Sear Repair Service to have a technician come out to fix my dishwasher. They gave me a time of over two weeks before they could get a repairman out. The day before the schedule day of repair, I received an automated phone message that the repairperson would be out the next afternoon. They day of the scheduled service, I got a call from a serviceman at about 1 PM telling me he would be out in about 20 minutes to repair my washer, I said that it was a dishwasher and he relied that he did not do dishwashers and that would have to be someone else, he said he would check with dispatch and have them call me in a few minutes, I waited an hour and a half and no one called, I called the repairman back, he said that he had spoken to the dispatcher and she was to have called me right away. Waited another half hour but still no call. I called the Sear Customer Srvice to complain and was told they appologised for the error, however, they could not get anyone out to fix my dishwasher for another two days. I am not happy!!!
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June 18, 2007
Poor customer service and invalid warranty
I purchased a GE Dishwasher from Sears 9/15/04 had it replaced with a Kenmore 07/05 with the understanding that my extended warranty on my GE went to my Kenmore. I just got off the phone with customer service, my extended warranty did not go with my replacement dishwasher that is now leaking. I was told that they would credit back my service call, but would not cover the cost of the part or the labor.
The gentlemen that took my first call told me that Sears had changed and not for the better, Customer Service was not the priority anymore. Sears has gone the way of Home Depot, money, money and to heck with the customer.
I will not shop at Sears anymore and I will spread the word that Sears does not honor extended warranties, much less the customer.
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