I purchased a Stove on 08/31/2007 at Sears.com. I received all of the appropriate E-mails that assured me my Order was processed, scheduled for delivery and installation. From that point on, it has been a nightmare. My delivery was rescheduled three different times and installation was scheduled with a contractor in Oahu Hawaii. Mind you, I live in Everett Wash. Each time I received a new delivery date I replied to the installation confirmation E-mail to let installation know the date had changed just so nothing would slip through the cracks. I received no reply, so I called customer care. They said they could not answer any questions regarding installation and gave me a number to call. I called the number and it was no longer in service. I found a number on the E-mail I received from installation and they said , "Sorry, we can't help you and they gave me the customer care number. Finally, I got someone to tell me in customer care that Sears is scheduled to do the installation and everything is fine , don't worry and she issued me a 50.00 credit, which I have yet to receive. I also received an E-mail that I would receive a 25.00 gift certificate after the first delay and haven't. My stove was finally delivered, but no installation was scheduled. Really, at this point they don't need to care and they don't. They have my money. I spent hours waiting in phones ques now and talking with different representatives of Sears and no one cares. It is costing me money to try and solve this and not one person has step up to the plate. Customer care has not tried to solve my problem, they have passed the buck over and over again. At every step the buck has been passed. No one should buy on Sears.com. It is a nightmare!