I ordered "An Expert Scentmatch in a 3.4 ounce Italian Glass Bottle" in Dec. 2009. I received it in January and it had no smell - not didn't smell like the scent I wanted - it didn't have any scent at all. I returned it with proof of delivery on 2/3/10. I called, and emailed several times looking for my refund. Initially they were polite and asked for proof of the return shipment which I gave them. After that they never responded to my requests for a refund. I had waited too long and was unable to get any help from my credit card company. This company is a scam and should be shut down.

The Company Scentcrafters is a scam. Also known as "Scentmatchers LLC" but this company is looking more & more like a fake every day. As it turns out there's a whole web out there making complaints of being ripped off & filing legal action against them. I found this because my wife is 1 of the more recent victims of the company & we're trying to find out any info on the company to try to sort this out or help others who are filing claims.

They seem to have the exact same excuses for each customer who gets ripped off. They collect the money & tell you its been shipped. After a long wait & customers ask where the product is, they claim the customers have given the wrong shipping info yet cannot provide a valid shipping confirmation #. If they do provide a shipping or tracking number, when you check with the company they claimed to have used has no record at all. If you give it to them again, they email you a copy of their return policy which basically says your getting nothing. If you email again they accuse you of being mentally ill and or insult you with profanity. Many people paid for a match & have received bottles of over the counter cheap perfumes that smelled nothing like the order they placed. My wife was excited because they claimed they could match a scent no longer produced & it means allot to us being its the perfume that she wore the 1rst time we met & it stole my breath away. now she's out of the money & the sample of the very tiny amount she had left as they told her they'd use that little sample to duplicate it. Heartbreaking & in this economy we cannot afford this & we've been taken.
I would like to know if you have nay info on this company other then what's listed on both their websites (which are identical mirrors of each other) and if there is anything you might able to do to help. I hope this helps.