I bought a set of Charmed DVDs seasons 1-8 as a Christmas present in 2006 for my wife. Several of these dvds did not play in any of my dvd players (they claimed that they were all region free). They were packaged in plastic sleeves an came with no literature or identification on the discs. These dvds had very poor picture quality and I noticed that on seasons 7 and 8 that there was a WB logo from a New York station that would appear from time to time. The last two seasons appear to have been recorded illegally. After complaining to customer service, I was given a return address and told that I could ship them to China for a refund. It was very expensive to ship these dvds overseas, but I did it anyway mostly because I was so upset over the quality of their product. The dvds were supposed to arrive in 6-8 weeks. After 2 months went by, I begin sending many emails asking for the status of my return and I was always given the same answer, 'we have not received your return yet.' Well 6 months after I had sent these dvds to China, the package was returned to me and marked 'unclaimed'. For the last 2 months, I have sent several emails to customer service and still have not received a response.

I spent over $250 on dvd sets from this company November 2006. I waited over a month to get them, payment was on my credit card within a day. After many emails I finally received them only to find most didn't work on my player. The ones that did work had a pay tv symbol in the corner of the picture (Smallville series). So not only do they not play as guaranteed but the ones that do are PIRATED!

Also noted that a couple that did play had the wrong artwork on the disc, ie: it said season 2 disc 2 but was actually the same as season 2 disc 3. I contacted them complaining and was told to return for a refund. I did this in January 2007, costing me $60.00 . Months later they were returned to me after many many emails in which they claimed they didn't receive them. I returned again this time registered and insured. This was on 9th of May 2007 costing me another $65.00.

I was told by Australia Post that they were not delivered due to insufficient address details. I emailed and told them to go pick up the parcel at their end. No reply. I rang Aust post again and was told it was delivered on June 1st. I still have no reply to my many many emails or seen the promised refund. So far these dvd's have cost me $250 to buy then another $130 to return and now I have no goods, no refund and have out laid more money.

DON'T BUY FROM THIS COMPANY!!!

Not only are they liars and cheats, they are pirates as well. I will be contacting the relevant authorities to do them in well and truly. I am so angry about this, they shouldn't be allowed to get away with it.

I urge others that have found the same thing to contact the authorities as well, we may not get our money back but at least the rotter's wont be able to continue doing this to others and getting away with it.

This is an update to my previous complaint. I wanted to cancel the order. Thay told me it was too late the items had shipped. I was given a UPS tracking number. When I go to the UPS web site that tracking number does not exsist.
THEY DID NOT SHIP IT!!!
THEY ARE CHEATS!!!!