On the 22nd April 2009 this company took £129.90 from my bank account instead of £12.99. I was at first able to contact them about this and they assured me that they would pay the £116.91 back into my account within 28 days. After waiting for 2 months this credit did not show up. I contacted them again and they were full of apologies and said that a cheque would be put in the post. Here we are almost 4 months on and now I find their phone number is unobtainable and they are not replying to my e mails. Maggie.