HORRIBLE CUSTOMER SERVICE -- I purchased a forester and traded my old forester 3 months ago. when i made the purchase i was unsure of the payoff amount so we guessed and guessed wrong so i owed them money which i paid via cc. however, they did not take into consideration that i had just mailed a payment that was not reflected in the payoff amount. so i over paid and now i cannot get a return call from them! i have been calling them for over 2 months with not 1 single return call. they still owe me $295.50.