Me, my girlfriend and her three children moved into a townhome in Santee Ca. I used the SDG&E website to switch my service from my appartment to the townhouse giving them two weeks notice (they request 5 days). On the day I moved, I was told my service would not be connected at the townhouse for three more days, when I asked why, I was told they didn't process my request until two days ago, and they require five days. It didn't matter that I had submitted the request two weeks early. After getting the run around with CSR's, I had to get permission from my appartment to stay there for an extra three days. On the day they told me power would be connected they gave me a 12 hour window that someone needed to be home. Since I am in the Navy, I had to beg the day off to be there. After I sat home for the 12 hours with no word from SDG&E, I called customer service. I was told the power had been connected but the main breaker was not swichted on because no one was at the box. The box is at the end of a building that contains four townhouses. Mine is on the oppisite end of the building. I was told to contact my HOA to get the box opened to flip the breaker. When I asked why the tech didn't knock on my door, I was told "it's not their job". I contacted my HOA and was told that SDG&E holds the keys to the boxes I celled SDG&E again, and they said yes they do have the key for the box. I asked why I was told to contact the HOA and was told that was their policy. I told them to send the tech back out to open the box and was told I would be given another 12 hour window. This was in December with two three year olds and a seven year old in a dark cold house. I demanded to speak with a supervisor and was put on hold. 15 minutes later a supervisor informed me there was no way to get a tech out there sooner (than what?) and I would have to wait. I asked the supervisor why the tech didn't knock on my door and was told again it's not their job. After going back and forth with then got 20 minutes, I finally told them if there wasn't someone there in half an hour, I was going to sue. I was asked to hang on and about a minute later, was informed the tech was departing their San Diego office and would be there within 45 minutes. I asked if I had to stand by the box or if they would knock. I was told they would knock on my door. "Really, I thought that wasn't their job?" I asked with all the sarcasm I could get in. I was then informed by the SAME supervisor he didn't know where I could have gotten that impression! (How about from you?) The tech arrived and was polite and prompt and apologetic. This is what happens when you have a monopoly with out restrictions on it's customer service.