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Category: Electronics

Contact Information
Saudi Arabia

SamSung/RR82EERS Reviews

Munif Alnofae June 27, 2011
Product Failure and Bad Customer care

Please any Help. I have problem with my refregirator as following:
1- It did not cool
2- I try hard to make appointment with Samsun Agent in Riyadh Saudi Arabia( call center not answering...i visit them and made appointment)
2- Technical visited and asked to move refreg to workshope because it needs alot of time for inspection)
3- No update till I call SamSung company complain center (Dubai)
4- after they fix it, it brokdown agin even worse it heating (not as before just not cooling). also door screen is blinking...more worse
6- I call Samsung again to report it. Second day I asked for update but Samsung call center told me that i have no complain number. I asked them to make complain agin also another complain about call center because they didn't make any complain at first.
7- call center threat me to cancel compalin call center as we are helping you ignor to complain about call center.

after all of that I have found Samsung Agent and Samsung call center try to push hard not to serve complains and defects so I decied not to waist time till warranty expire while my refrege is seems as defect also agent and company they are providing great solving technical problens. I have asked Samsung Call center either they bring new Product or give money back to me.

I have family, kids and with summer my life is mesriable with Samsung support. Please any advise or help. Your immediate action is highly appreciated.

Munif Alnofae
+966550092288 ( call any time 24/7)

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