We received our new PN59D8000 on March 29th. First off, we had a problem with the bluetooth components on the TV and had it repaired by Samsung technicians on 4/11. The TV seemed fine after that and functioned fully for almost exactly one week. On the morning of 4/18 we watched TV normally without incident. Then I returned home after errands (approximately 2 hours later) and the TV would not turn on. Upon close inspection I noticed a crack in the screen, under the glass. I called Samsung tech support who implied it was physical damage and it would not be covered under warranty. This is unacceptable. I can assure you we caused no physical harm to the TV as indicated by the fact no one was home and that the damage is beneath the surface glass, which is free of damage. All instructions and procedures were followed while handling this TV. Not only can I assure you that we didn't do anything to cause this damage - I believe it is physically impossible to crack the INTERNAL glass without any external damage at all. We escalated the complaint through all the channels at Samsung and were denied every step of the way. Samsung saw pictures that WE provided, but refused to have a technician come out and inspect the television to verify everything. We have since investigated this problem and have found multiple reports of identical problems found online in various places. Samsung refuses to acknowledge the defect and is in violation of the Magnuson-Moss Warranty Act.