I have benn a customer at Sage Telecom for eight years. All eight years I have asked them numerouse times to please spell my name correctly for caller I.D. and phone book purposes. They would not without a copy of my drivers liscence and marriage certificut. I refused to send them. They already had my checks as proof. And, then this last bill I recieved Chareged me for local calls to cell phones. When I called customer service about it she would not remove the charges. I asked them if You don't dial a 1 or a 0 before placing the call how could it be considered long distance? She said that it's long distance in my case. It does not make sence to me. I switched back to a real phone service. The company Sage Telecom calls to come out and fix your phone for them. They are a huge hassle, and not worth it.

Not only have I had problems with the line, it takes three days for someone to show up to repair and the same problem occurs within 24 hrs! They are aware I have an elderly ill parent that requires hospital to access thru phone daily and put no recording or notice on line so doctor calling in just gets no answer and customer service has no authority to do anything but report to another department and there is never a supervisor available(imagine that!) Have never been able to just call and register problem without being on hold 15+ minutes. When website access is attempted they have the nerve to require a social sec.# which they don't have anyway regardless of info and code required from your bill. Have never received a credit for time lost or explanation, yet have the audacity to print on my bill which is paid on time every month that if i refer customers, they'll give me a 50 dollar credit! There is noone i dislike enough to wish this company on and it wouldn't be worth $1000.00! When I can't reach 911 because of their crap, they'll talk to my lawyer. They've been told numerous times this is a medical necessity. USELESS!