SafeAuto Insurance

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Category: Automotive

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United States

SafeAuto Insurance Reviews

Black January 28, 2009
Cancellation Made in Error Poor Customer Service
I used to be a big fan of this insurance company but in the past 2 months they have gone "downhill" I don't know who they are hiring but there has been one screw-up after another. I received a check in the mail from them last night. Granted, I could use the money but I just knew it was too good to be true. After spending an hour on the phone with them I was told they had cancelled my auto insurance policy in error. They were very sorry but it could not be reinstated until the next day after 5:30 p.m!! I had not been covered by a policy for over a week and would not be until I called them back!!!

Just send the check back to them and they would make it right-yeah, right!! So it can get "lost?"

I know everyone makes mistakes and this wouldn't be so bad if I hadn't made several phone calls to them during the course of ONE day for another mistake they had made one month ago!!!

So, after 4 years it is goodbye Safe Auto!!

While on hold with you last night I went online and got a quote and purchased much better coverage at a much better price from a little green guy!!!

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