already contacted ruud, reference to a 10 year warrantc written by jame ford. ruud is telling me that they refuse to do anything. my lawyer is asking ruud to send certified letter to me, stating you will not back up this warranty, and there was no permotinal credits being offered at the time the unit was installed. he also wants to know why reem who owns ruud, the same unit. has two different warranties. until we get this letter. the lawyer suggest that ruud should be handling all warranty scam with the installer mr. james ford. because how was i to know the warranty wasn't legid. thanks RONNIE WHEAT