I havent Played RS in a couple years i tried to explain it to them sent them many emails tried to call them (number below) i got nothing it was automatied just sayin jagex is runescape and funorb. Customer Service Is EXTREMELY TERRIBLE they dont care bout the players or accounts they just care bout the money terrible company even worse cus supp.
WORST COMPANY EVER

Jagex Ltd
ICU
St. John’s Innovation Centre
Cowley Road
Cambridge
CB4 0WS
UK

Phone number: 0844 588 8880