Placed an order on 6/23 for 2 rugs. Both rugs received on 7/2 incorrectly - one was the wrong size and both were the wrong color. Sent two emails to customer service -no reply. Spoke by phone with a rep was told I had to send an email to returns department with digital photos of the rugs and it would take 5 days for a reply. No response after 7 days. Spoke with a rep via LiveChat and was told that returns dept sent me and email (they did not) that the rugs design was correct - however that was not the problem - the color and sizes were wrong. Oops, sorry for the misunderstanding they told me. Please resend the digital photos and it will take 5-8 days to hear back from the manufacturer who shipped the rugs. 5 days later - no response. Followed up with rep she said wait longer - it could be up to 8 days. Sent multiple emails to rep after 10 days and I am no longer getting a response. They have my money, I have two incorrect rugs. They will not respond. Check their record on Better Business Bureau and reviews online. This company has a horrible record.