I purchased a Ronco 'Showtime' Professional Rotisserie oven (model K6031) from QVC, and a 4-year extended warranty directly from Ronco. The unit worked fine the few times I used it. In July 2009 the unit developed a internal electrical short within the manual timer area that produced a electrical buring smell and killed the unit. The unit is still under warranty. I've called the Customer Support number many times and each time I'm told that: 1) they still don't have parts to ship; 2) they do have parts on order; 3) they expect to receive parts shortly; 4) and that I will have my parts by {insert date three weeks into the future here}. The Rotisserie works great but I don't suggest buying the extended warranty. The business moto of this company appears to be: Sell it and forget it.