Home phone was disconnected with no authorization. Lost phone number that I had for years and have to wait ten days for new number. E-mail sent to presidents office with guarantee of return phone call within 24 to 48 hours. Never received such phone call and no resolution to the nightmare from Rogers. I have had nothing but problems with Rogers since September 20, 2007 and found employees to have no idea what they are doing. The incompetence of the employees have made my life a living hell!!!