I stayed in the Ritz Carlton in May 2009. My credit card is still awaiting a pre authorisitation to be lifted even though I have paid the hotel in full, in cash on the day of check out. I spoke with the General Manager about the problem and found him to have a serious lack of understanding and customer service skills, which included raising his voice at me. I would never stay in this so called 5 star establishment again, I would have received a better service staying in a bed and breakfast.