Purchased a Starcraft 3612 Travel Trailer on 9/19/07. At delivery of trailer, Weight Distribution System install incorrectly, trailer was not properly prepped. Ongoing problems with repairs of the roof raising system. During the last set of repairs, part of windows were ruined, they are refusing to take responsibility. As I tried explaining the problem with Mark Richardson, owner, he wouldn't even take the time to listen to the entire complaint.